Please Note: The application deadline for this job has now passed.
Job Introduction
We currently have an exciting opportunity for motivated, customer focused individual to work with our high profile contract in Kings College Hospital. You will be a first point of contact for our Client and act as a key liaison between the operational departments and the rest of its customer base in Kings College Hospital..
More about the role:
- First point of contact for incoming telephone calls and service requests received by telephone and e-mail
- Interpret and log requests, inputting details into an in-house system, providing tracking and regular updates to the status of the request through to work complete status in line with Service Level Agreement )
- Sort and dispatch calls to relevant departments
- Prioritize urgent jobs
- Escalate any complaints as required and support continuous improvement
- Ad hoc administration duties
- This is a relief team cover hence flexibility is key.
Who you are:
- computer literate
- good telephone mannerism
- great communication skills
- excellent customer service skills
Who we are:
Medirest, part of Compass Group, is the UK’s leading healthcare support service brands, working in more than 50 acute hospitals and medical treatment centres. Our aim is to provide the highest quality, best value cleaning, catering, logistics support and retail services to the healthcare sector. Medirest improves the patient experience by consistently delivering: