Job Introduction
At Vacherin we celebrate diversity and embrace individuality. We genuinely like the people we work with, and love coming together to reset , refresh and have fun. We empower our people through togetherness , we give them the chance to shine and unlock their potential, and they fuel our strength and growth.
Are you passionate about food ,drink and service ,want to be part of an award-winning hospitality team- and still make it home for dinner? We are looking for Account Director to join our team at TikTok in London.
Salary: £70,000 per annum
Working Pattern: 40 hours per week (Monday - Friday)
Location: London
Role Overview
The Account Director will have overall responsibility for a high-profile TikTok contract across three London locations. This is a strategic leadership role focused on client relationships, commercial performance, innovation, people leadership, and contract growth.
The contract operates through a Central Production Unit (CPU) delivery model, with food produced centrally and delivered to site. As such, the Account Director will be responsible for ensuring the successful delivery, quality, presentation and consistency of food and hospitality services across all locations, while driving operational excellence and client satisfaction.
The role sits above the site General Managers, who oversee the day-to-day operations. The Account Director will focus on the wider account strategy, ensuring the contract continues to evolve and deliver an exceptional workplace hospitality and catering experience.
Key Responsibilities
- Lead and develop a team of three General Managers.
- Lead the successful delivery and execution of a Central Production Unit (CPU) food model across multiple sites.
- Build and maintain senior client relationships across TikTok.
- Drive innovation and continuously improve the catering and hospitality offer.
- Manage the commercial performance and profitability of the account.
- Identify opportunities for contract growth and business development.
- Ensure services remain aligned with TikTok's fast-paced and evolving workplace culture.
- Work closely with culinary, operational, and support teams to deliver best-in-class service.
- Lead strategic planning and implementation of new initiatives across the contract.
- Monitor performance against KPIs and client expectations.
Ideal Candidate
- Previous experience managing large multi-site catering or workplace hospitality contracts.
- Strong commercial and financial management skills.
- Proven ability to build relationships with senior stakeholders and clients.
- Experience leading senior management teams.
- Innovative and forward-thinking approach.
- Comfortable operating within a fast-moving, dynamic environment.
- Strong focus on people development, engagement, and retention.
What's in it for you?
Working with Vacherin has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.
- Personal Development and Training opportunities
- Life assurance scheme
- Pension scheme
- Holiday allowance
- Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
- Eye care
- A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
- Family friendly support
- Regular social events and communication with our leaders
- A holiday purchase scheme
- Volunteering days
- Professional subscriptions
- Recognition schemes and peopleawards
- Long service awards
- Access to some great high street discount vouchers
Vacherin officially formed part of CH&CO Catering Group Ltd in 2021.
Partnerships, Innovation, Integrity, Quality, Fun