Job Introduction
We are seeking a skilled and experienced Account Director to inspire our clients, end-consumers, and their operations team to excel in their roles. The successful candidate will be in charge of the strategic and operational management of a varied commercial contract.
Responsibilities include:
- Ensuring client contracts are adhered to within their terms.
- Cultivating robust, extensive client relationships that consistently surpass expectations.
- Guaranteeing contract performance aligns with budget and meets business plan and financial goals.
- Tracking and evaluating contractual and internal KPIs and SLAs, and fostering ongoing improvements.
- Discovering opportunities for growth and efficiency through innovative approaches.
- Developing and overseeing a labor strategy that complies with contract requirements.
- Assisting the sales team in creating financially viable bids and proposals, culminating in contract finalization.
- Leading in contract retention and strategizing for expansion.
- Driving the strategic advancement of current accounts to cultivate new business opportunities.
- Directing new business mobilizations in collaboration with Sales, Mobilisation, Technology, and Innovation teams to deliver solutions that surpass client and customer expectations, manage finances, and establish enduring partnerships from the outset.
- Managing and leading HSE matters related to the contract and teams, ensuring compliance with legal standards.
Essential
- A minimum of 5 years experience at a senior management experience in a contract catering business, leading and inspiring operational teams, working within brand guidelines to deliver results
- Strategic and creative thinker, with the ability to thrive under pressure.
- Have a proven track record of client / customer satisfaction.
- Dynamic, innovative, and fast paced leader
- Display a natural passion for food and customer service.
- Track record of growing sales and retaining business
- Excellent communication and presentation skills
- Proactive, can-do attitude and approach
- Experience of managing complex stakeholder relationships
- Demonstrable financial acumen
- Able to work as part of a team and alongside subject matter experts - Keeps people informed, holds others accountable, sets performance standards
- IT & computer literate
- Driving License
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Private Healthcare for Single, Married or Family
- Non-Contractual Bonus Scheme
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive Wow Points every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!