Job Introduction
Account Director - EMEA
London
£85,000
Join a high turnover operation at the heart of London’s contract catering sector!
We’re seeking an experienced, commercially driven EMEA Account Director to lead a high-profile client partnership and inspire a large talented team. As the strategic lead for one of our corporate sites, you’ll champion operational excellence, elevate the customer experience, and drive continuous growth across a complex, multi-stakeholder environment. This is a rare opportunity to shape the future of an exciting account within a dynamic, innovative, and people-focused business.
Main Responsibilities:
- Strategic Leadership: Lead the end-to-end strategic direction of a successful site, ensuring delivery of exceptional service standards and alignment with client objectives across the EMEA region.
- Client Relationship Management: Act as the primary senior point of contact for the client, nurturing a strong partnership, anticipating needs, and proactively driving value, innovation, and continuous improvement.
- Operational Excellence: Oversee daily catering and hospitality operations, ensuring consistency, quality, and compliance across all service lines.
- Team Leadership & Development: Inspire, coach, and develop a large team, cultivating a high-performance culture focused on engagement, accountability, and growth.
- Financial Management: Own the P&L for the site, managing budgets, forecasting, reporting, and driving commercial performance.
What you’ll bring
- Proven experience in a senior leadership role within the contract catering industry
- Strong track record of managing high-value, complex accounts
- Exceptional client relationship skills, with the ability to engage, influence, and build trust at executive level.
- Demonstrated ability to lead large, diverse teams (100+ employees) across EMEA/global regions
- Commercially astute, with strong financial acumen
- Strategic thinker with the ability to translate client needs into innovative, value-adding solutions.
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive cash rewards every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families