Job Introduction
Alarm Receiving Centre Operator
We are looking for an Alarm Receiving Centre Operator who will be responsible for monitoring and responding to alarms generated at National Grid’s Gas and Electricity Critical National Infrastructure (CNI) sites.
As an Alarm Receiving Centre Operator you will be responding to alarms that are the result of breaches to the integrated security solution installed at each site, and also for the day to day supervision of the Shift Team.
More about the role:
The successful Alarm Receiving Centre Operator will be responsible for the following;
- Accurate recording of daily events (date, time, compared to SLA’s)
- Escalation of issues/queries to ARC management
- Shift Handover log
- Card Production
- Weekly Maintenance checks
- Fault Reporting and Logging
- Carry out initial investigations and report both verbally and in writing on incidents, suspicious activities, objects and vehicles
- Fault identification and Logging
- The ability to develop relationships with internal and external customers to understand and address their needs
Who you are:
To be considered for this position it is essential that you hold an SIA CCTV License.
If this is the role for you, please don't hesitate to apply and send us your CV now!
Who we are:
14forty, part of Compass Group UK & Ireland, is a leading provider of food and support services in the business and industry sector. We offer high quality integrated facilities management (IFM) solutions to clients looking for a single provider. Organisations who rely on the performance of their people for their competitive edge, our integrated services provide the best customer experience and deliver value. In a rapidly changing world, we help our clients stay agile and one step ahead; our experts deliver great service in safe environments every day.
Built on the fact that there are 1440 precious minutes in every day, 14forty aims to maximise the productivity of each of these for its clients.