Job Introduction
Assistant Operations Manager | Hospitality- (SEC)
£32,500 per annum plus benefits
At Levy, we’re proud to be the official catering partner for The Scottish Event Campus. We pride ourselves on providing an exceptional customer experience for every visitor to the venue. The campus comprises of the OVO Hydro, the SEC Armadillo and the SEC Centre. The company enjoys an enviable reputation as one of Europe’s most prestigious venues with the OVO Hydro consistently ranked in the top 3 busiest venues in the world by attracting over 1.1 million visitors each year.
About the role:
As part of the Operations team, you would hold responsibility for the delivery of all food and drinks service across the campus. This will involve managing a team of people at high profile events within our retail, hospitality, and restaurant business. With focus on planning, presentation, and service excellence, ensuring all standards are achieved and that we deliver best in class operation that continues to evolve operationally and technologically.
Duties:
Operations
- Actively maintain day to day contact with the venue client to enable the closest possible working relationships.
- Ensure the smooth planning and delivery of a first-class food and drink products to our clients and customers.
- Be able to self-motivate and motivate others.
- Maintain standards to the highest quality
- Be able to adapt to daily and weekly client/customer changes
- Display a positive guest attitude and is keen to be involved in initiatives including CSR, Sustainability, Equality, and diversity
- Understand and support the ordering process and that delivery schedules are updated, and orders placed in time
- Responsible for the non-live setup days and ensure all catering areas in the venue are ready and presentable during client show rounds and set ahead of operation going live.
- Drive top line / SPH – while in full control of production and wastage
- Ensure that health, safety & hygiene rules, and procedures are always followed as a priority
- Solve operational issues / concerns in suitable time. Demonstrate initiative-taking working practice and a sense of urgency when required, whilst being able to multitask and prioritize
- Actively deal with customer feedback in a positive manner and advise the Operations Manager as appropriate
Finance
- Drive spends per transaction values through maximizing the sales opportunities that occur within the planning and operations stages for all events
- Manage all aspects of labour scheduling and work closely with the HR and Staffing team to effectively manage labour spend and forecasting
- Attending weekly business meetings to discuss financial performance of the venue and specific areas
- Actively monitor and improve the operating standards within the Hospitality and Concessions areas including service, product lines and operational procedures
- Demonstrate excellent control of all operating costs in line with set targets
- Minimise operating costs by using all equipment and products in accordance with company requirements
- Ensures compliance to the company profit protection procedures and that venue security procedures are strictly adhered to
- Work within all budget restrictions
People
- Support the Operations Managers in recruiting, training, and performance management of all staff within the department to Levy high standards Promoting equality, diversity, and inclusion
- To attend regular meetings with your line manager to ensure that communication flow is two way, and that evidence of action is documented
- To build a positive team morale through active communication with all managers, supervisors and team members
- Staff training & development- ensure the Hospitality and Concessions teams effectively use suggestive and up-selling techniques
- To ensure all staff receive regular feedback on performance within the department.
- Effectively communicate with all members of the team. IT proficient and capable of creating informative presentations and conducting engaging training sessions
- Assess staff competency and carry out ‘on the job’ training where necessary. Ensure all results are documented and put in the staff’s file
Miscellaneous
- To ensure that lieu days are taken within the period set by the company
- To ensure that holidays are taken subject to the needs of the business and not carried forward
- To always function as an ambassador for the company
- To support with client with their wider initiatives / WITY criteria (related to catering)– including community engagement
Who you are:
- Experience in a demanding, high volume, multi-purpose venue
- An awareness of Corporate Hospitality, Banqueting and Retail sectors
- Experience of working within a changing environment
- Experience of working with and/or managing large teams
- Excellent communication skills and ability to engage stakeholders effectively
- Good administration skills
- A positive and assertive attitude towards work
- Strong IT Skills
- Sound knowledge and ability to manage all aspects of Health, Safety, and Food Safety in a foodservice environment.
- Fully flexible and willing to adapt to ever-changing environments
Desirable:
- NVQ Level 3 or equivalent qualification in Hospitality or management related discipline
- Experience of working in environments involving high levels of customer care.
- Experience of working collaboratively with a client and experience of managing and delivering all contractual terms.
Benefits:
- Healthcare & Wellbeing – Medicash health benefits (including dental, mental health & optical for you and up to 4 children), free annual health check with Aviva Digicare, discounts at Nuffield Health & Pure Gym, and access to our Employee Assistance Programme.
- Exclusive Perks & Discounts – Save on entertainment (up to 55% off cinema tickets), shopping (up to 15% off), Vodafone plans, and travel with top providers such as TUI & Expedia.
- Workplace Benefits – Meals on duty, pension scheme, life assurance, and professional subscriptions paid.
- Leave & Family Support – 23 days + bank holidays, your birthday off, extra leave after maternity return, a day off for your baby’s 1st birthday, and a holiday purchase scheme.
- Career & Financial Support – Ongoing training & development, career pathways, financial wellbeing programme, and preferred rates on salary finance products.
Who are Levy?
Levy, part of Compass Group, known for delivering exceptional food, drink, and hospitality experiences at world-renowned venues such as Wimbledon, Twickenham, and Tottenham Hotspur. Focused on sustainability, diversity, and inclusion, Levy prides itself on using sustainably sourced ingredients and providing outstanding service. The company is committed to achieving Net Zero by 2027, partnering with the British Paralympic Association, and ensuring all team members earn at least the Real Living Wage or London Living Wage.
Why Join Us?
At Levy UK & Ireland, we celebrate diversity and foster inclusion, valuing every individual’s unique strengths. Our diverse team fuels creativity, innovation, and success. We promote fairness, ensure all voices are heard, and provide equal opportunities for all.
We welcome candidates from all backgrounds to join us in creating a supportive, equitable workplace where everyone can thrive and contribute. Together, we achieve greatness.
