Job Introduction
To take accountability for the day to day running of the store and ensure that all tasks are completed to deliver great coffee to our customers all of the time.
More about the role:
■ To Lead the team on shift to deliver the best coffee
experience to every guest
■ To manage the stock and order systems for food &
consumables ensuring that the store has 100%
supply of items for the customer
■ To ensure all cash & stock is kept secure and that
all necessary action is taken to ensure the handover
of stock & cash is done in a secure manner
■ To ensure the store is opened and closed-adhering
to all Costa standards, policies & procedures
■ To ensure that all brand standards are delivered
throughout the shift to ensure complete customer
satisfaction-completing all relevant COSTAcheck,
standards, food & health and safety checks and
taking all necessary remedial action or escalating
as required
■ To train & coach team members as required to
support them in delivering their roles effectively
■ To communicate on a daily basis with the team, using the “Model Day Shift Board”
■ To undertake the role of leading the shift as required
■ To deal with and resolve customer complaints in
line with company policy/procedures
■ To monitor the Store KPI report and translate it into
daily action as required
■ To implement marketing updates and new POS as
directed by the Store Manager
■ To complete team member one to ones as directed
by the store manager
■ As directed by the Store manager-To execute all
aspects of “Right Person, Right Time” ensuring the
effective control of labour and that every team member is deployed in an appropriate manner
- To perform all tasks as defined in the Barista Job Descriptions
Who you are:
The ideal candidate must have supervisory experience and worked within a customer facing role. Experience in the Hospitality and Retail industry is desirable.
What we'll give:
Compass Group UK and Ireland is part of Compass Group Plc, the world's leading foodservice company. We specialise in providing food, vending and related services in our clients' premises. The company operates across the core sectors of Business & Industry, Defence, Offshore & Remote Site, Healthcare, Education, Sports & Leisure and Vending with an established brand portfolio.
Who we are:
Our Company vision is Great People, Great Service, Great Results and we believe your contribution is crucial to the success of the business. To achieve our vision we live by the values of Integrity, Teamwork, Passion, Can-do and Responsibility.