Please Note: The application deadline for this job has now passed.
Job Introduction
Brand Standard and Training Manager - Hybrid working across the east of England
up to £42000 per annum DOE plus company car
40 hours per week
We have an exciting opportunity for motivated, engaging and proactive individual to join our retail team where you will support and help us provide high quality operational standard auditing across multiple ESS retail formats (Cafes / Bars / Mess Retail / Stores / Vending).
The role would also involve a high level of training & coaching (during support / engagement visits). The training element would include; facilitating manager inductions (retail element), mobilisation support (retail element) training based on local evaluations and general training workshops. As part of this role; heat mapping modelling will also be a key responsibility (as regards developing the sites retail plan and future provision).
Key Responsibilities:
- To promote and lead a safety culture and ensure your team are aware of and operate in accordance with company and client Health & Safety procedures at all times
- To be a role model as regard Compass behaviours at all times (ESS Way)
- To carry out set MPRO5 / branded audits across a geographic area
- To use data and Management information systems e.g. unit Dashboards, EPOS, CPOS & Nexus together with your knowledge & experience to develop & implement plans to improve general profitability
- To ensure that key data, league tables and other branded comms are disseminated appropriately
- To ensure that OD / GM stakeholders within the ESS business are regularly engaged, with clear concise and accurate information
- To organise regular retail training sessions (as required in line with maintaining brand standards)
- To facilitate retail management training (new starter and performance management) at appropriate times as and when needed
- To ensure that a positive and competitive culture is cultivated across formats, striving for the very best KPI results
- To facilitate heat mapping activities across a geographical area (in conjunction with operations)
- To ensure all company, client & legal requirements, processes and procedures are implemented effectively.
Essential
• Acting in a professional manner at all times, representing ESS with excellence in all areas
• An engaging individual with a passion for retail and training
• Able to influence and coach stakeholders (taking people with them on the journey)
• Respects others always, engaging stakeholders with a positive outlook
• To have excellent interpersonal and communication skills (one to one and groups)
• IT literate – able to use IT infra to drive best practice and general efficiencies
• Able to deal with difficult stakeholders and defuse / handle challenging situations
• Good financial and numeracy skills with the ability to analyse & interpret data
• Able to work flexibly in line with business requirements
• Excellent at managing own time, key priorities and associated workload
Desirable
• Educated to degree level or equivalent
• Previous retail management experience leading and inspiring retail teams to deliver results
• Experience of working within brand guidelines to deliver results
• Knowledge of Health & Safety and Food Safety legislation
• Previous retail management experience leading and inspiring retail teams to deliver results
• Experience of working within brand guidelines to deliver results
• Knowledge of Health & Safety and Food Safety legislation
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- To help with the cost of living crisis, Compass will be providing a free meal or equivalent Subsidy while working
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Regular emails filled with the best discounts and savings available
- Receive cash rewards every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
About Us
Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.
Job Reference: com/1212/94904001/52282908/ONE
Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!