Job Introduction

Business Systems Support – NEC, Birmingham

£30k + excellent benefits

We're looking for...

We're looking for a proactive and organised Business Systems Support professional to join our team at the NEC in Birmingham. You'll play a key role in supporting our business systems across the venue, helping colleagues get the most out of the technology we use every day, keeping data accurate and ensuring everything runs as smoothly as possible.

If you're confident with systems, love solving problems and have a real eye for detail, this could be just the role for you!

We are Levy

We are a visionary venue partner. We design and deliver bespoke guest experiences that prioritise people and the planet.

Trusted by some of the world's most iconic stadiums, entertainment venues and major events – from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London – we bring experiences to life with passion and precision.

Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact and support local communities.

We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations.

Business Systems Support – The Role

You'll be the go-to person for day-to-day business systems support across our group venues, helping colleagues troubleshoot issues, maintain systems and make sure the information we rely on is accurate and up to date.

Your responsibilities will include:

• Acting as the first point of contact for business systems queries, troubleshooting issues and escalating where needed.

• Supporting colleagues with system guidance, training and creating helpful user guides and quick reference notes.

• Maintaining and configuring core business systems to ensure they're running effectively and delivering accurate information.

• Producing regular management information and reports to support operational decision-making.

• Handling sensitive personal data responsibly, ensuring everything is managed securely and in line with company policies.

• Processing refunds and completing reporting across payment systems, keeping records accurate and up to date.

• Supporting stocktake processes and providing administrative assistance to operational teams.

• Managing day-to-day administration, ensuring departmental deadlines and standards are met.

• Building strong relationships with stakeholders across the business and providing a brilliant level of internal customer support.

There will be a requirement for flexibility, including occasional weekend and evening working to support the needs of the business.

What we're looking for

• Strong IT skills and confidence using Microsoft Office and a range of business systems.

• Experience maintaining, configuring and supporting business systems.

• Previous experience delivering system training and supporting colleagues with new processes.

• Confidence producing accurate, high-quality management information and reports.

• Excellent attention to detail, with the ability to work at pace without compromising accuracy.

• Strong organisational and time management skills, with a proactive and flexible approach.

• Someone who is comfortable working independently, managing their own workload and taking accountability.

• A natural problem solver who knows when to take ownership and when to escalate an issue.

• Excellent communication and customer service skills, with the confidence to work with stakeholders at all levels.

• Discretion and an understanding of the importance of handling confidential information.

What you'll get in return

Alongside a competitive salary, you'll enjoy a brilliant range of benefits, including:

• 23 days' annual leave plus bank holidays, your birthday off and a holiday purchase scheme.

• Healthcare and wellbeing: Aviva Digicare and Medicash, covering dental, optical and therapy treatments.

• Mental health support: 24/7 Employee Assistance Programme.

• Family benefits: Enhanced maternity, paternity and adoption leave, additional leave following maternity leave and a day off for your baby's first birthday.

• Perks and discounts: Shopping, entertainment and travel discounts.

• Health and fitness: 20% off Nuffield Health and 10% off PureGym memberships.

• Financial wellbeing: Pension scheme, Life Assurance and preferred rates on salary finance products.

• Development opportunities: Ongoing training, professional subscriptions and structured career pathways.

• Meals on duty included.

Why Join Us?

Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality.

We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation and excellence.

We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.

Together, we create unforgettable experiences – and shape the future of hospitality.

As part of Compass, you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and enjoy competitive pay, great perks and unrivalled opportunities for learning and development at one of the UK's biggest businesses.

Job Reference: com/0409/43350001/52811189/R/SU #LevyUK

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential and to thrive – because diversity is our strength!