Job Introduction
Compass Group Plc (Compass) is a £20 billion turnover, global organisation and the world’s leading provider of food and support services. With operations across seven key business areas (Foodservice; Support Services; Business & Industry; Healthcare & Seniors; Education; Sports & Leisure; and Defence, Offshore & Remote), Compass serves customers in offices and factories; schools and universities; hospitals and senior living communities; major sports and cultural venues; and remote mining camps and offshore platforms.
We are now looking to hire a CRM Retention lead who shall sit within the UK CRM team. This is a high performing specialist team, focused on supporting our Retention function across Compass UK&I. The ideal candidate will be highly organised & tenacious, enjoy working at pace, have a pragmatic approach to problem solving and have strong relationship building and communication skills.
You will ensure that the UKI CRM system and its data is managed to maximise and support profitable Retention whilst striving for continuous improvement and support for the retention user Base.
More about the role:
- Attending and leading retention update calls for all sectors
- Support completion and submission of declaration forms for all sectors
- Annual year end budget match
- Arranging QBD Calls as required
- Produce Monthly reporting decks as required
- Tidying up CRM – Unit declarations – can consist of translating contract structure changes along with new CRM contracts
- Uploading/Updating retention plans – ALL Sectors
- Month end reporting – Managing exception reporting, resolving queries, checking accuracy of retention declarations, refreshing all sector reports. Saving sector reports monthly and distributing to relevant Retention team
- Investigate/Escalate UKI User issues to Systems Manager as required
- Enable & Promote CRM data quality & integrity and optimum usage in line with best practice
- Support for business users & Support CRM Inbox queries for all users
- Investigate/Escalate UKI User issues to Systems Manager as required
- Create and distribute end of month Retention packs
- Manage Month End and Year end Process for CRM
- Engaging with Group support for issue escalation as required e.g. adding new competitor values
Who you are:
- 2 Years + CRM Experience (MS Dynamics preferable)
- Intermediate knowledge of Excel including Pivot tables, V Lookups for Data Analysis. Data Management experience would be useful
- Intermediate knowledge of Microsoft systems to include Word, Excel, PowerPoint and Outlook preferred
- Excellent communication skills (via e mail / phone)
- Proficient team player
- Experience at operating to deadlines under tight time scales
- Educated to A level standard or equivalent in work experience
What we'll give:
- Competitive salary per annum depending on experience
- Compass exclusive offers on PerksAtWork
- Access to a wide range of programs to train and develop you
- Pension contribution
Who we are:
As part of Compass, you have the opportunity to work behind the scenes at sports and leisure events, oilrigs and military bases, and in the heart of schools, hospitals, care homes, client offices and boardrooms – some 6,000+ locations across the UK and Ireland.
We do it all and so could you. Apply now and join the family!
We are an equal opportunity employer, we celebrate diversity and are committed to building an inclusive environment for all employees.
Please note that we reserve the right to remove this advert prior to the advertised date, dependent on the level of response received. You are therefore advised to apply at your earliest convenience.