Job Introduction
Conference and Events Manager
35K Basic
On-going training & development
Medicash – Healthcare benefits, including dental, optical and therapy treatments. (Includes up to four dependent children)
Exclusive Benefits & Wellbeing site (Perks at Work)
Entertainment discounts - Up to 55% off cinema tickets
Health & wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
Travel discounts - Discounts for holiday companies such as TUI and Expedia
Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards. Many of the Shopping Cards can be reloaded, and some can be used online to double your savings with existing online offers
- Meals on duty
- Travel Loan (after 3 months service)
- Vodafone discounts
- Employee Assistance Programme
- 3 days additional leave, following return from Maternity
- Day off for Babies first birthday
- Holiday Purchase scheme
- Professional subscriptions
Catering partner, Levy UK are looking for a fantastic Catering and Events Manager to join the team at Tottenham Hotspur Stadium!
Overview:
This role is responsible for the planning and delivery of all Conference and Events (C&E) business on non-matchdays.
You will ensure that all aspects of the C&E operation are delivered in a quality, customer focused manor combining attention to detail and experience excellence whilst striving to exceed guest expectations.
The desired candidate with have knowledge of both food and beverage and will be eager to share and absorb additional knowledge. This is a wonderful opportunity with the potential of being amazing.
The specific remit of this role covers:
- Planning and Management of all C&E events
- Maintain key relationships and schedules with both internal and external clients
- Fosters transparent and genuine relationships with co-workers and the wider Levy UK family
Key Focus Areas
- Planning and delivery of all non-event days including planners, admin, and financials
- Supports with the delivery and co-ordination of Conference and events as required and rostered.
Role Purpose
Reporting to the Head of Premium and through close liaison with our client partners, you will be responsible for the key areas below (amongst other general responsibilities).
Operations:
Ownership of the day-to-day delivery of consistent and exceptional product quality and service standards to achieve and support the department’s targets and grow our reputation for legendary customer experiences
Hospitality – Drive our guest focus culture through consistently demonstrating an in-depth knowledge and appreciation of hospitality standards and client needs, that is infections throughout your team.
Innovation - Close and detailed liaison with the Premium Operations Manager, our Clients, and key partners to plan and deliver innovative solutions
Consistency - Regular monitoring and development of C&E to ensure that food quality, presentation, staffing reviews and consistent standards are maintained.
Monitor and maintain the Health and Safety policy, process and culture across the venue
Brand - Operate and further develop consistently high brand standards within each area
Communications - Directly liaise with client representatives and your Team to ensure that communication and expectations are clear.
Guest Focus – Champion the guest focused culture, continually sharing and acting on client and customer feedback
People:
Deployment – contribute towards recruitment plans and processes in place to source and deploy large volumes of casual workers.
Culture - Work closely with the management team to develop and sustain a high level of team energy and engagement, focused on great food and hospitality
Communications - ensure effective team communication flows (in all directions) throughout your areas of responsibility.
HR compliance – work closely with HR team and lead Line Managers to ensure complete and consistently effective adherence to all legal obligations
Sales and Profit Protection:
C&E P&Ls Work closely with the Planning team to ensure pre and post profit and loss accounts are completed for C&E business
Person spec:
The ideal candidate will have previous events experience working in a luxury hotel, stadium, or event venue in C&E operations.
Flexibility is desired, as working hours may vary depending on the event
Strong leadership qualities and excellent communicator
Positive and passionate focus on food – a natural flare for hospitality
Strong organisation skills and commercial awareness – sees beyond the obvious and is resourceful in seizing opportunities and solving problems.
Detailed and dynamic whilst supporting with the team’s planning.
Credible, champions and grows guest and client relationships.
Standards and quality driven hands-on management style
Effective team player, with a “can-do” attitude
Comfortable, knowledgeable and up to date with current food and dining concepts
Assertive, calm, works well under pressure
Motivated by a passion and desire for quality and great service delivery that add to the guest experience
Who we are:
Levy UK + Ireland is the sports and hospitality sector of Compass Group UK and Ireland. It is the market leader in the provision of legendary food and drink experiences at some of the UK’s most significant sporting, arena, and leisure venues.
Through strong client partnerships, Levy UK + Ireland creates bespoke food concepts, service standards and pioneering design, implementing a guest-first approach and ongoing innovation at each venue. With a company-wide passion for food, Levy UK + Ireland creates menus and food experiences that feature fantastic seasonal dishes, with a strong focus on British ingredients.
As well as providing tailor-made concepts for its clients, Levy UK + Ireland also delivers corporate hospitality, event catering, venue sourcing and support services, through its portfolio of businesses. These include Keith Prowse, Payne and Gunter, and Lime Venue Portfolio.
Website https://levy.co.uk/
LinkedIn Levy UK
Twitter @Levy_UK
Instagram @Levy_UK_ Ireland
Facebook @Levy_UK
Levy UK + Ireland is a sector of Compass Group UK and Ireland which is part of Compass Group Plc, the world's leading foodservice company. We specialise in providing food, vending and related services on our clients' premises. The company operates across the core sectors of Business + Industry, Defence, Offshore + Remote Site, Healthcare, Education, Sports + Leisure and Vending with an established brand portfolio.
Please note that we reserve the right to remove this advert prior to the advertised date, dependent on the level of response received. You are therefore advised to apply at your earliest convenience.
Compass Group U
Who you are:
About Us
Levy UK + Ireland is the sports and hospitality sector of Compass Group UK and Ireland. It is the market leader in the provision of legendary food and drink experiences at some of the UK and Ireland's most significant sporting, arena, and leisure venues. Through strong client partnerships, Levy UK + Ireland creates bespoke food concepts, service standards and pioneering design, implementing a guest-first approach and ongoing innovation at each venue.
Job Reference: com/0108/91623001/52585478/SU
Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!