Job Introduction
Cleaning Contract Manager – Goodenough College, London
Location: Goodenough College, London
Salary: Up to £60,000 per annum (depending on experience)
Benefits:
Compass exclusive discounts via PerksAtWork
Access to industry-leading training and development programmes
Competitive pension contributions
About the Role
ESS has an exciting opportunity for an experienced Cleaning Contract Manager to lead the cleaning operations at Goodenough College in London. This is a key leadership role where you’ll be responsible for delivering high standards of cleanliness and service in line with client expectations and Compass Group procedures.
The ideal candidate will have strong operational and people management skills, as well as the ability to maintain high standards in a busy, customer-focused environment.
Key Responsibilities
Ensure high-quality cleaning services are delivered in accordance with the client’s service level agreement and company standards
Implement and uphold Compass policies, procedures, and health & safety regulations (including COSHH)
Lead, motivate and manage the cleaning team effectively
Oversee the cleaning labour, equipment, and resources budget
Manage third-party suppliers and contractors as required
Maintain appropriate stock levels of consumables and cleaning supplies
Handle customer feedback, including complaints and compliments, professionally and promptly
Monitor and meet key performance indicators (KPIs)
Keep the team informed and compliant with any updates to company processes and procedures
Ideal Candidate Profile
Previous experience in a similar contract or facilities management role
Strong knowledge of Health & Safety legislation, including COSHH
Excellent people management and leadership skills
Strong communication skills, both written and verbal
Good numerical skills and budget management experience
Proficient with IT systems and digital reporting tools
About ESS
ESS is part of Compass Group UK & Ireland and provides catering, hospitality and support services to military and government sites across the country. We pride ourselves on delivering exceptional service in some of the UK’s most secure and challenging environments.
At Compass, we’re committed to creating a diverse and inclusive environment where every colleague can be themselves and thrive. We value individual strengths and provide equal opportunities for everyone to grow and develop.