Job Introduction
Are you a detail-oriented professional with a strong background in quality assurance, compliance, and health & safety? Do you thrive in a fast-paced environment where you can drive high standards and continuous improvement? If so, we want you to join our team!
About the Role
As a Compliance & Commercial Manager, you will be a key member of the Senior Management Team, ensuring that quality, health & safety (H&S), and monitoring systems meet contractual and auditing requirements. You will play a pivotal role in setting quality benchmarks, training teams, and ensuring consistency across the contract.
Key Responsibilities
🔹 Quality & Compliance
- Develop, implement, and monitor systems to ensure compliance with quality and H&S auditing requirements.
- Set and maintain quality benchmarks, delivering relevant training to ensure consistency.
- Ensure all quality plans align with contractual specifications.
- Identify and report deficiencies in quality standards and implement corrective actions.
- Conduct regular service monitoring to ensure contractual compliance.
🔹 Health & Safety Leadership
- Support the Health & Safety Champion in maintaining compliance and records.
- Ensure all HSE incidents are correctly reported, investigated, and reviewed.
- Implement relevant HSE procedures, campaigns, and training initiatives.
- Maintain up-to-date HSE training records for all employees.
- Consult with employees, clients, and contractors on HSE matters to drive best practices.
🔹 Training & Development
- Ensure all direct reports complete mandatory training and maintain up-to-date records.
- Train, coach, and develop teams in quality assurance and compliance.
- Identify opportunities for improvement through innovation and best practices.
🔹 Stakeholder & Client Engagement
- Develop and maintain strong client relationships, ensuring service quality meets expectations.
- Understand and deliver contractual obligations related to quality assurance.
- Report and implement changes based on patient/consumer satisfaction surveys.
- Engage with key stakeholders to develop and improve monitoring systems.
🔹 Operational & Commercial Performance
- Review and monitor labour hours against projections to drive efficiency.
- Produce management reports to highlight improvement areas and compliance levels.
- Identify and develop opportunities for new services and operational enhancements.
What We’re Looking For
✅ Qualifications & Experience:
- Auditing or Quality Assurance background (LRQA or equivalent qualification preferred).
- Experience in achieving ISO standards and working in a compliance-driven environment.
- Public Sector experience is advantageous.
- Strong IT skills and ability to produce detailed reports.
✅ Key Skills & Attributes:
- Excellent communication & negotiation skills – able to engage with clients and teams effectively.
- Results-driven – ability to implement improvements and exceed expectations.
- Self-motivated & adaptable – thrives in a changing environment.
- Strong attention to detail with a proactive approach to problem-solving.
Why Join Us?
✔ Be part of a high-impact role ensuring excellence in compliance and service quality.
✔ Work alongside a dedicated Senior Management Team in a fast-paced environment.
✔ Competitive salary, benefits package, and opportunities for professional growth.
Ready to make a difference? Apply today and help us drive quality and compliance to the next level!