Job Introduction
We're currently recruiting a dedicated Conference Centre Operative - Zero Hours to help ensure the smooth running of the operations in Restaurant Associates on a permanent casual basis, contracted to 0 hours per week.
As a Conference Centre Operative - Zero Hours, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
Could you bring your spark to Restaurant Associates? Here's what you need to know before applying:
Your key responsibilities will include:
- Responsible for handling enquiries through the central electronic enquiry desk, online 3rd party and emails
- Responsible for handling enquiries for 10 venues across the group
- Provide outstanding customer service through the achievement of set key performance indicators
- Develop client, venue and internal relationships through knowledgeable and effective enquiry handling
- Be inquisitive about forecasts, budgets and pace reporting and build knowledge to help drive overall strategy of the business
- Record accurate information in Delphi, load all enquiries, report any shortcomings in online profiles and property bibles
- Aligned to this is a keen interest and thirst for knowledge of competitor options through research, questioning and recording all data to help shape our overall strategy
- Demonstrate exceptional product knowledge - fulfil on site meetings in the venues, growing knowledge of the venues, cascading new developments to colleagues in the Central Team and build an accurate picture of the 10 venues offer
Our ideal Conference Centre Operative - Zero Hours will:
- Excellent verbal and communication skills is confident and can make decisions
- Confident and ability to be a team player. Assertive, calm and works well under pressure.
- Ability to multitask, think fast and to deliver solutions to customer requirements
- Diplomatic and discreet and can manage customer feedback and confidently manage complaint handling
- A good sense of humour, a self-starter and ability to motivate others
- Motivated by a passion for quality and great service delivery
- A “can do “attitude & instils this within the wider team
- To be an excellent ambassador for the business
- Experience or knowledge of Delphi and Venue Directory desirable but not essential
Part of Compass Group UK&I, Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together.Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.
Job Reference: com/1806/41077001/52544267/WJ #RA Venues
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!