Job Introduction
Conference and Events Duty Manager
28k Basic
On-going training and development
The Oval Events Limited (OEL) is Surrey County Cricket Club’s joint venture with Compass Group PLC. OEL manages and operates all match day catering, hospitality, and bar services as well as non-match day catering, conferences and event management services at The Oval. The secret of the success of OEL is the combined ambition and professionalism of all parties to work as a truly ‘powerful partnership’ to deliver world class experiences at The Oval.
The Oval, currently known for sponsorship reasons as the Kia Oval, is an international cricket ground in Kennington, in the London Borough of Lambeth, South London. The Oval has been the home ground of Surrey County Cricket Club since it was opened in 1845. It was the first ground in England to host international Test cricket in September 1880. The final Test match of the English season is traditionally played there.
In addition to cricket, The Oval has hosted several other historically significant sporting events. In 1870, it staged England's first international football match, versus Scotland. It hosted the first FA Cup final in 1872, as well as those between 1874 and 1892. In 1876, it held both the England v Wales and England v Scotland rugby international matches, and in 1877, rugby's first Varsity match. It also hosted the final of the ICC Champions Trophy in 2017.
Nature and Scope
Outline
- To provide strong leadership while ensuring the smooth running and execution of all Events, Conferences, Dinners and Match Day Hospitality at an operational level
- Working very closely with the C/E sales team to ensure all operational details are discussed and agreed with the event organisers and attend site visits.
- Working very closely with the Culinary team to ensure highest levels of service and food presentation.
- Drive and facilitate activities that improve both communication and coordination within the C/E team and other departments.
Operational Focus Areas
- Ensuring all event organisers & clients receive a warm welcome and excellent customer service throughout the Event
- Working closely with the clients to ensure that all expectations are met from conception to the delivery of the event
- To attend weekly function sheet meetings with other internal teams to aid the planning and delivery daily conference and events.
- Working closely with Head of C/E to produce rotas and ensure labour costs are controlled and manged.
- Working and managing a team of Managers and Supervisors to ensure the highest level of service at all times
- Prepare and conduct briefings with managers and staff and managing training and development programme of the C/E team in line with venue and company policy.
- To have a good working knowledge of in built AV systems and provide training to Event Managers / Supervisors
- Working closely with the AV suppliers to order AV equipment as per requirements and manage costs
- Working closely with the reception team to ensure all admin/paperwork and signage for events are produced and distributed before events.
- To have a good working knowledge on Till systems and ensure closing down bars and security of stock.
- Knowledge of all catering setups and working closely with the Logistics team to ensure all conference and Events are set according to the function sheets and as per SOP.
- To maintain and keep all storage locations to par levels and to ensure the maintenance of all catering equipment working closely with the Logistics team
Health & Safety
- Ensure that robust and effective safety and regulatory employee training programs are completed and maintained.
- To maintain health and safety compliance and contribute to regular health and safety meetings.
- To ensure health and safety training is completed in accordance with legal and company requirements.
- To personally demonstrate that you take responsibility for your own health and safety and that of others.
Financial
- To spot business opportunities and make constant improvements in operations where possible.
- Support the team with all aspects of event labour scheduling and to address forecast and actual labour spends in your team.
- Support and advise on action plans to reduce labour turnover and improve retention amongst employees.
- Working as part of the senior team to drive change and deliver business improvements whenever possible.
- To manage and take ownership for all costs associated with the operation under your management.
Person Specifications
Team Leadership and Coaching
- Realise the potential in everyone
- Inspires others to deliver
- Creating a committed and enthusiastic team culture
- Is passionate about celebrating success
- Builds relationships on integrity, respect and trust
- Structured and approachable
Collaboration and Influencing
- Develops loyalty to the Kia Oval and Levy UK
- Supports other venues in the London area when needed
- Demonstrates contagious enthusiasm that rubs off on others
Client and Customer
- Builds genuine partnerships with clients
- Listens and acts on what customers want
- True proprietor of the brand
Change Leadership
- Leads the market/stays on the front foot
- Takes people with them/ helps them to adapt
- Innovative thinkers
- Responds to the pace of the business
Strategic Leadership
- Deals with underlying issues
- Spots stars/talent
- Not afraid to stand up and be counted
Commercial Results
- Faces up to the facts
- Knows how to pursue profit with integrity
- Social media and tech savvy
Who we are:
Levy UK + Ireland is the sports and hospitality sector of Compass Group UK and Ireland. It is the market leader in the provision of legendary food and drink experiences at some of the UK’s most significant sporting, arena, and leisure venues.
Through strong client partnerships, Levy UK + Ireland creates bespoke food concepts, service standards and pioneering design, implementing a guest-first approach and ongoing innovation at each venue. With a company-wide passion for food, Levy UK + Ireland creates menus and food experiences that feature fantastic seasonal dishes, with a strong focus on British ingredients.
As well as providing tailor-made concepts for its clients, Levy UK + Ireland also delivers corporate hospitality, event catering, venue sourcing and support services, through its portfolio of businesses. These include Keith Prowse, Payne and Gunter, and Lime Venue Portfolio.
Website https://levy.co.uk/
LinkedIn Levy UK
Twitter @Levy_UK
Instagram @Levy_UK_ Ireland
Facebook @Levy_UK
Levy UK + Ireland is a sector of Compass Group UK and Ireland which is part of Compass Group Plc, the world's leading foodservice company. We specialise in providing food, vending and related services on our clients' premises. The company operates across the core sectors of Business + Industry, Defence, Offshore + Remote Site, Healthcare, Education, Sports + Leisure and Vending with an established brand portfolio.
Please note that we reserve the right to remove this advert prior to the advertised date, dependent on the level of response received. You are therefore advised to apply at your earliest convenience.
Compass Group UK+I