Job Introduction
Conference and Events Sales Manager
ExCeL London, the home of world leading events is enjoying a period of significant growth and is set to become Europe’s largest connected convention centre with the opening of a new extension in Autumn 2024, increasing capacity by 25%. To support this exciting expansion, we’re growing our world class hospitality team that will help to deliver over 400 leading industry events every year. ExCeL London Hospitality caters for the biggest, most influential events in the UK, from executive meetings to large scale conferences and exhibitions. We boast a highly trained team of managers, chefs and waiting staff, who ensure our customers receive the best possible service.
Overall purpose of the role:
- Working with the Commercial Sales Manager and Commercial Sales Director to develop and implement a strategic sales plan to drive new Conference + Event business and retention of existing accounts for the venue.
- To raise the profile of the company with existing and new clients working in partnership with the ExCeL Sales teams.
- Support the Head of Events and Sales and Event team members through effective communication and implementation of processes resulting in a strong, effective and sales focused team.
- To manage the Conference + Event proposal procedure with venue client to ensure commercially sound, competitive and profitable financial deals for the benefit of the business and venue alike, whilst ensuring customer requirements and expectations are met.
- To ensure proactive and clear communication with the venue teams to develop and sustain professional relationships with a clear focus on the end customer.
- Develop customer relationships and adopt a robust first-class customer service approach and culture across the ELH team as a whole
We ensure that you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Medicash – Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
- Aviva Digicare – Free annual healthcare check
- Exclusive Benefits and Wellbeing site (Perks at Work)
- Entertainment discounts – up to 55% off cinema tickets
- Health + Wellbeing discounts – Discounts for Nuffield Health (20%) and Pure Gym (10%) and many more
- Travel discounts – Discounts with holiday companies such as TUI and Expedia
- Shopping discounts – Save up to 15% at high street and online stores by purchasing Shopping Cards
- Free meals on duty
- Pension scheme and Life Assurance
- Employee Assistance Programme
- 23 days annual leave plus BH’s and an additional day off for your birthday!
- Competitive and supportive family benefits
- Holiday purchase scheme
- On-going training, development and career pathways
- Professional subscriptions paid
- Financial wellbeing programme and preferred rates on salary finance products
Who we are:
Levy UK + Ireland is the vibrant and exciting sector of Compass Group, the world’s largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.
In the UK, we are proud to have a wealth of long-standing partnerships with venues across sports, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London.
We are culinary champions – it’s what we do and it’s what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences.
Focussed on ‘doing the right thing’ for our people and the planet, sustainability, wellbeing, diversity and inclusion are at the heart of what we do.
We have a commitment to being Net Zero by 2027, are official partners of the British Paralympic Association, and are proud to pay all our team members at least the Real Living Wage or London Living Wage.
About you:
- Minimum 5 years experience in a Conferencing/hospitality/catering or food service industry (essential)
- Previous hospitality, sales and account management experience required
- Familiar with Food and Beverage trends, industry awareness
- Excellent verbal and communication skills
- Good listening skills and attention to detail
- Commercial awareness
- High level of resilience and the ability to work well under pressure
- Excellent interpersonal skills and the ability to flourish in a competitive industry
- A great sense of self-motivation, ambition and determination
- Ability to achieve desired results both individually and as a part of a team
- Excellent presentation and negotiation skills
- Good self-management skills and ability to prioritise tasks effectively
- Computer literate and confident in ExCeL, Word, Outlook
At Levy UK + Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered.
Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness.