Job Introduction
Contract Director – Healthcare (Soft FM)
Medirest | Central London
Competitive Salary + Bonus + Market-Leading Benefits
Lead at Scale. Influence Healthcare. Shape the Future of Soft FM.
Medirest, part of Compass Group UK & Ireland, is seeking an exceptional Contract Director to lead the delivery of large, complex, multi-million-pound healthcare contracts across major NHS sites in Central London.
This is a senior, high-profile leadership role with full accountability for commercial performance, operational excellence, stakeholder relationships, and long-term contract growth. You will be trusted to operate with autonomy, influence at board level, and drive best-in-class Soft Facilities Management services in a mission-critical healthcare environment.
The Role
As Contract Director, you will have full P&L responsibility for a diverse portfolio of Soft FM services including cleaning, catering, retail and support services, leading large on-site teams and partnering closely with NHS Trust leadership.
This role is about more than delivery – it’s about strategy, innovation, and commercial leadership in one of the most complex and rewarding sectors.
Key Responsibilities
Commercial & Financial Leadership
Full ownership of multi-million-pound budgets, forecasting, and financial performance
Drive profitability, cost control, and sustainable growth opportunities
Lead contract negotiations, variations, and re-tenders
Contract & Compliance Management
Ensure consistent delivery against SLAs, KPIs, and regulatory standards
Maintain full compliance across all Soft FM services within a healthcare environment
Operational Excellence
Set and maintain exceptional service standards across all service lines
Champion safety, quality, and continuous improvement in patient-focused environments
Senior Stakeholder Engagement
Act as the senior strategic partner to NHS Trust executives
Build long-term, trusted relationships with clients, suppliers, and internal leaders
Leadership & Culture
Lead, inspire, and develop large, multidisciplinary management teams
Create a high-performance culture focused on accountability, engagement, and talent development
Risk & Governance
Proactively identify and mitigate operational, financial, and compliance risks
Ensure a safe, secure, and resilient service for patients, staff, and visitors
About You
You are a commercially astute, confident leader with a proven track record managing large-scale Soft FM contracts, ideally within healthcare or similarly complex environments.
You will bring:
Significant senior-level experience in Healthcare Soft FM Contract Management
Strong P&L ownership and commercial decision-making capability
Experience leading large teams across multi-service operations
Excellent stakeholder management and negotiation skills
A customer-centric mindset with an understanding of NHS and healthcare challenges
Strategic thinking combined with the ability to deliver operationally
What We Offer
We recognise senior talent with a highly competitive and attractive reward package, including:
Competitive executive salary (commensurate with experience)
Performance-related bonus
Car allowance or executive travel benefits
Contributory pension scheme
Private healthcare & Digital GP access for you and your family
Structured career progression within Compass Group UK&I
Access to MyLearning and Career Pathways development programmes
Extensive retail, travel, leisure, and lifestyle discounts
Wellness support, mindfulness sessions, and wellbeing initiatives
Benefits and offers you can share with family and friends
Why Medirest?
Medirest is the UK’s leading healthcare catering and Soft FM provider, trusted by NHS Trusts nationwide. As part of Compass Group, we offer scale, stability, and career opportunity, while making a real difference to patient and staff experiences every day.
Diversity is Our Strength. Inclusion is Our Culture.
Ready to Lead at the Highest Level?
If you are ready to take on a high-impact Contract Director role at the forefront of healthcare Soft FM in Central London, we would love to hear from you.
Apply now and lead where it truly matters.