Job Introduction
This is a pivotal role, responsible for ensuring the efficient and effective delivery of all soft FM services, including cleaning, catering, and other services, while driving financial performance and enhancing customer satisfaction.
This role involves strategic planning, contract negotiation, compliance monitoring and team leadership, fostering a high-performance culture, to ensure that our contracts are managed efficiently and effectively. The ideal candidate will possess a strong background in Soft FM Contract management, excellent negotiation skills, and the ability to work collaboratively with various stakeholders.
Key Responsibilities:
- Commercial Management: Oversee the financial performance of the soft FM operations, including budgeting, forecasting, and cost control, ensuring services are delivered within budget and maximising revenue opportunities.
- Contract Management: Manage and monitor all soft FM and retail contracts, ensuring compliance with service level agreements (SLAs) and key performance indicators (KPIs).
- Operational Excellence: Lead the day-to-day operations of the soft FM and retail services, ensuring high standards of service delivery, safety, and customer satisfaction.
- Stakeholder Engagement: Build and maintain strong relationships with key stakeholders, including hospital management, service providers, and suppliers, ensuring alignment and collaboration.
- Team Leadership: Manage and develop a high-performing team, fostering a culture of excellence, accountability, and continuous improvement.
- Risk Management: Identify and mitigate risks related to service delivery, compliance, and financial performance, ensuring a safe and secure environment for patients, staff, and visitors.
Qualifications and Experience:
- Proven Experience: Significant experience in a senior management role within Soft FM.
- Commercial Acumen: Strong financial management skills with a track record of driving revenue growth and managing budgets effectively.
- Leadership Skills: Demonstrated ability to lead and inspire teams, with excellent communication, negotiation, and interpersonal skills.
- Contract Management: Experience in managing large-scale contracts and service providers, with a focus on quality, compliance, and cost-effectiveness.
- Customer Focus: A commitment to delivering exceptional customer service, with an understanding of the unique challenges of a healthcare environment.
- Problem-Solving: Strong analytical and decision-making skills, with the ability to think strategically and resolve complex issues.
What We Offer:
We believe in recognising talent and supporting our people with competitive rewards and a broad benefits package, including:
Contributory pension scheme
Career development via our Career Pathways and MyLearning programmes
Access to a Digital GP and wider healthcare benefits for you and your family
Discounts with leading travel, retail, and grocery brands
Cinema ticket savings and exclusive lifestyle rewards
Free wellness and mindfulness classes
Access to offers you can share with family and friends
About Us:
At Compass Group UK&I, we are committed to creating an inclusive and supportive workplace. We value the diverse perspectives and talents each colleague brings and are proud to promote equality, growth, and opportunity for all.
Diversity is Our Strength.
If you are ready to take on a high-impact leadership role in a vital NHS setting, we want to hear from you.