Job Introduction
Are you an experienced FM leader with a strong track record in PFI environments? We are looking for a proactive, commercially focused Facilities Management Contract Manager to oversee the delivery of hard and soft FM services across multiple educational establishments within the Torbay Schools Project.
This is a high-responsibility role, combining operational leadership, commercial management, team development, and exceptional client relationship management. You will ensure the contract delivers sector-leading standards, full compliance, and best value for the client.
About the Role
As the FM Contract Manager, you will oversee the complete delivery of hard and soft FM services across the estate — spanning mechanical and electrical maintenance, fabric and building services, grounds, catering, cleaning, porterage, caretaking, subcontractor management, lifecycle works, and more.
You will lead a skilled team, manage contractors, drive financial performance, and maintain strong client relationships. The role requires a confident decision-maker with deep FM expertise, a commitment to quality, and a passion for delivering outstanding service.
Key Responsibilities
Facilities Management
Manage all Hard & Soft FM services including M&E, building fabric, landscaping, catering, cleaning, grounds maintenance, caretaking, porterage, helpdesk operations, asset surveys, lifecycle and variation works.
Leadership & Team Management
Provide strong leadership, motivation, mentoring, and performance management to all project staff.
Project & Lifecycle Management
Plan and manage Variation and Lifecycle Project Works, ensuring safe, efficient delivery and adherence to budget.
Financial Management
Lead project P&L, forecasting, budgeting, cost control, and reporting across all FM and catering services.
Contract Performance
Ensure full compliance with all contractual obligations; produce accurate reports; maintain detailed records; and identify opportunities for improvement and value creation.
Client & Customer Engagement
Build and maintain excellent relationships with clients, stakeholders, and on-site teams, delivering a sector-leading standard of customer service.
Subcontractor Management
Manage specialist contractors through regular reviews, ensuring contractual, quality, safety, and budget requirements are met.
Health & Safety
Ensure a safe environment for building users; conduct risk assessments; provide expert guidance; and maintain full statutory and legislative compliance.
Quality & Environmental Assurance
Maintain compliance with all Quality and Environmental policies; conduct audits; and ensure timely resolution of non-conformities.
About You
Essential Experience & Skills
Significant FM management experience, including delivering a wide range of hard and soft services
Strong experience working on complex and successful PFI contracts
10+ years’ senior FM management experience
Proven leadership and staff development capabilities
Strong project management experience
Health & Safety knowledge or relevant qualification
Excellent IT skills (including MS Office)
Ability to produce detailed reports and interpret complex data
Knowledge of SFG20
Experience with AP/RP structures
Desirable
Experience in PFI FM delivery within education
NEBOSH qualification
IWFM (BIFM) membership or qualification
Fire safety training
Legionella management experience
CDM knowledge
Personal Attributes
Strong communicator with excellent interpersonal and influencing skills
Highly organised with strong judgement and ability to manage multiple priorities
Customer-focused, with a commitment to delivering outstanding service
Analytical, commercially aware, and able to make evidence-based decisions
Motivated, flexible, and resilient, with a high degree of personal commitment
Able to work independently while remaining a strong team player
Why Join Us?
Lead a major PFI FM contract across multiple educational sites
Opportunity to influence service delivery and drive lasting improvements
Supportive leadership environment with strong operational backing
Competitive salary and benefits package
Ready to take the lead?
Apply today and help us deliver exceptional FM services across the Torbay Schools estate.
About Us
As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.
Job Reference: com/2411/77963001/52777093/SU #PPP.IML
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!