Job Introduction
- £35370 per annum
- 40 hours per week
- 5 days per week
- Overseeing the soft FM service delivery including the provision of hospitality, catering and cleaning services
- Communicate regularly with client (as agreed)
- Complete action plans following client satisfaction surveys
- Promote the unit and act as an ESS Advocate at all time
- Ensure all client hospitality is delivered to the correct standard and look to identify opportunities to improve and increase the service where possible
- Analyse, monitor, and manage GP whilst ensuring cost and sales records are accurately inputted and maintained
- Ensure all customer requirements are communicated to all departments in advance to ensure effective planning
- Complete/adjust labour schedule in line with sales
- Analyse and effectively manage all in unit costs
- Ensure budgets are understood and achieved ensure all costs are managed effectively within budget
- have knowledge of working in a management role within the soft FM service industry
- Proven experience in hospitality and events
- You will have the ability to display a real passion for food and customer service and be financially and commercially astute.
- Good Communication skills - both written and verbal.
- Good computer skills
- Interpersonal, administrative, and organisational skills
- A 'Can do' attitude
- Eye for detail
- Excellent leadership skills
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- To help with the cost of living crisis, Compass will be providing a free meal or equivalent Subsidy while working
- Free meals
- Onsite free car parking
- Wellness facilities
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Regular emails filled with the best discounts and savings available
- Receive cash rewards every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
About Us
Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.
Job Reference: com/0905/95654001/52628130/R/BU
Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!