Job Introduction
Contract manager
Salary – competitive + Benefits
Overall, Purpose of the Role:
- To develop and lead the contract, ensuring delivery of exceptional service to our client and to manage the employee life cycle.
- Manage client and contractual relationship in a commercial manner ensuring compliance and company policies are adhered to.
- Drive foodservice and support service solutions that exceed customer requirements whilst delivering key financial targets and contract specification.
Key Accountabilities
- Identify growth opportunities through innovation of existing contract.
- Development and management of labour strategy in line with contract specifications
- Ensure the contract performs to budget and achieves their unit business plan and financial performance.
- Monitor and measure contractual and internal KPIs and SLAs, identify and develop continuous improvements.
- Oversee and lead of management of HSE relating to the contract and teams ensuring the statutory requirements are met and all records maintained.
- Management and development of client relationships
- Seek ways to enhance quality through innovation and cost efficiency.
- Production and maintenance of continuity and emergency plans
- Oversee training and development of all employees.
- Oversee Sub-Contractor adherence to client and company policy.
- Support the sales team to develop financially sound bids and proposals to sign off on the contract.
- Play a key lead role in the retention of the contract and develop a strategy for growth.
- Ensure ongoing strategic development of current accounts to generate new business.
- Review and implement new ways to drive revenue and grow accounts including the addition of new service lines.
- Drive and implement strategies to develop, train, maintain and motivate direct team down to the frontline to deliver business requirements.
- Ensure succession planning and development plans are in place for direct reports by you and by your team for the tiers below.
- Ensure that management continually develops, implements, and monitors activities that will enhance team development engagement and loyalty.
Person Specification
Essential
- Senior management experience leading and inspiring operational teams, working within brand guidelines to deliver results.
- Developed and led the implementation of change programme to deliver operational benefits.
- Experience in highly commercial and price-sensitive markets
- Excellent communication and presentation skills
- Significant experience at a senior management level
- Experience in managing complex and multiple stakeholder relationships.
- Demonstrable financial acumen
- Excellent management skills & ability to demonstrate change management through a team.
- Have a proven track record of client/customer satisfaction.
- IT & computer literate
- Track record of growing sales and retaining business
Desirable
- Catering, facilities management, or retail background
- Experience in managing contract catering delivery.
- Self-motivated and able to adapt to a changing environment.
- Project / Change management experience