Job Introduction
We have an exciting opportunity for a Deployment Manager to join our digital team in Compass Group UK&I.
Reporting to the Head of Digital Deployment you will be responsible for the unit deployments of our award-winning digital restaurant solutions. bringing together app’s, pos, kiosks, AI tray scanning and many more features under our own Time2Eat brand. Currently live in over 250 outlets and growing.
As a deployment SME, you will work with some of the most prestigious client brands and locations across most of our UK&I sectors. Engaging with senior stakeholders and cross sector operations teams you will determine & advise on the best digital solutions that excite our customers driving efficiency & profitability.
You will oversee, plan and lead multi-site mobilisations ensuring all stakeholders are aligned and deliver to actions and timescale. To support, you have two junior PM’s as direct reports. You will also work closely with our third-party providers to ensure all deployments are scalable, agile, and delivered at pace.
The wider UK Digital & Technology team is based out of Rubery near Birmingham. As a collaborative team you will be seen as an active contributor working closely with our product managers and business partners.
As a “mobile worker” there is a requirement to visit sites and office locations across the UK&I. You will also be expected to attend the office a minimum of one day per week.
More about the role:
- In depth knowledge of all Compass UK&I digital restaurant omni channel solutions and their capability, application, and usage.
- SME for all system functionality and infrastructure. Expected to troubleshoot and enable local configurations as required.
- Identifies and recommends “best fit” digital solutions for the businesses operating model.
- Accountable for the delivery of all digital deployments. Works with team to ensure all projects are delivered to plan. Works to manage and mitigate risk, ensuring all accountable stakeholders are aligned and communicated to.
- Acts as senior lead / PM on large or complex mobilisations. Works with senior stakeholders and leadership teams as required.
- Responsible for the upkeep of all central mobilisation and roll out plans including central deployment schedules and project reporting tools. Supports Head of Deployment with reporting requirements.
- Develops and builds process enabling faster more agile deployments of our restaurant solutions. Actively contributes to the strategy helping to streamline timeline, process and overhead for unit teams and clients.
- Supports with the day-to-day management and upkeep of our electronic on-boarding portal.
- Works closely with Product Managers to ensure all product enhancements, developments and updates are embedded across the existing estate and present in all new deployments.
- Acts as the gatekeeper and point of contact for all T2E digital leads operating in sectors. Work with team to grow relationships maintain and establish regular touch points and oversee direct communication process.
- Manages and builds relationships with third party suppliers to support and enable mobilisations. Plan installations, oversee costs and HSE. Ensure all key milestones are met and aligned to the deployment plan.
- Works closely with Digital Deployment Specialist to ensure all sectors have compliant offers in place and can deploy quickly. Own’s unit deployment timeline and in unit deployment tools (known as. mobilise).
Who you are:
- Understanding of Microsoft Teams & Excel.
- Track record mobilisations and stakeholder management at senior levels.
- Proven operational mobilisation experience - hands on and ability to work dynamically.
- Experience & enthusiastic in App or Digital Product development/ implementation.
- Project management skills with desired experience & qualification. Knowledge of MIRO is advantageous.
- Strong presentation and training skills.
- Builds rapport and experience in leading a team to success. Must be a great team player.
What we'll give:
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive Wow Points every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families