Job Introduction
Digital Mobilisation and Training Officer
Salary: £33,000
Location: UK (Mobile role with frequent overnight stays)
Position Type: Full-time
Company: Compass Group
Position Type: Full-time
Company: Compass Group
Compass Group is seeking a Digital Mobilisation and Training Officer to join our dynamic FM team. This is an exciting opportunity for an individual with a strong technical background, exceptional problem-solving skills, and a passion for training users in new systems and technologies within Facilities Management.
Key Responsibilities:
Technical Support
- Provide first-line technical support for software, hardware, and network issues.
- Troubleshoot and resolve technical support tickets efficiently and effectively.
- Assist with the installation, configuration, and ongoing usability of computers, software, and peripheral equipment.
- Document, track, and resolve issues using the IT helpdesk system.
Troubleshooting and Problem Resolution
- Diagnose and resolve hardware and software issues.
- Ensure accurate recording and closure of all issues.
- Escalate unresolved issues to higher-level support when necessary.
- Follow up with users to guarantee complete resolution of problems.
System Maintenance and Upgrades
- Assist in the installation and configuration of new hardware and software systems.
- Perform routine maintenance on IT infrastructure to ensure smooth operation.
- Ensure that all systems are regularly updated with the latest patches and updates.
- Support the deployment of new applications and systems across the organisation.
User Training and Support
- Provide end-user training on hardware and software use, ensuring a smooth transition to new systems.
- Develop and maintain user documentation and guides for software and hardware.
- Lead workshops and training sessions to improve user knowledge and skills.
Qualifications and Skills:
Educational Background
- Bachelor’s degree in Information Technology, Computer Science, or related field.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are highly desirable.
Technical Skills
- Strong proficiency in Windows and macOS operating systems.
- Experience with Microsoft Office Suite and other commonly used software applications.
- Knowledge of networking principles and basic network troubleshooting.
- Familiarity with helpdesk and ticketing systems.
Soft Skills
- Excellent communication and interpersonal abilities.
- Strong attention to detail and problem-solving skills.
- Ability to work independently and as part of a team.
- Customer-focused approach with a dedication to providing exceptional service.
Experience:
- Minimum 2 years of experience in a technical support or IT helpdesk role.
- Experience in customer-facing roles is highly desirable.
- Proven ability to diagnose and resolve technical issues effectively.
Work Environment:
- Mobile role within the UK with frequent overnight stays.
- Occasional after-hours or weekend work may be required to address critical issues or perform maintenance.
- Fast-paced environment requiring quick thinking and adaptability.
If you are a tech-savvy professional who thrives in a dynamic, mobile work environment and enjoys solving technical challenges while training others, we would love to hear from you!
Digital Mobilisation and Training Officer
Salary: £33,000
Location: UK (Mobile role with frequent overnight stays)
Position Type: Full-time
Company: Compass Group
Position Type: Full-time
Company: Compass Group
Compass Group is seeking a Digital Mobilisation and Training Officer to join our dynamic FM team. This is an exciting opportunity for an individual with a strong technical background, exceptional problem-solving skills, and a passion for training users in new systems and technologies within Facilities Management.
Key Responsibilities:
Technical Support
- Provide first-line technical support for software, hardware, and network issues.
- Troubleshoot and resolve technical support tickets efficiently and effectively.
- Assist with the installation, configuration, and ongoing usability of computers, software, and peripheral equipment.
- Document, track, and resolve issues using the IT helpdesk system.
Troubleshooting and Problem Resolution
- Diagnose and resolve hardware and software issues.
- Ensure accurate recording and closure of all issues.
- Escalate unresolved issues to higher-level support when necessary.
- Follow up with users to guarantee complete resolution of problems.
System Maintenance and Upgrades
- Assist in the installation and configuration of new hardware and software systems.
- Perform routine maintenance on IT infrastructure to ensure smooth operation.
- Ensure that all systems are regularly updated with the latest patches and updates.
- Support the deployment of new applications and systems across the organisation.
User Training and Support
- Provide end-user training on hardware and software use, ensuring a smooth transition to new systems.
- Develop and maintain user documentation and guides for software and hardware.
- Lead workshops and training sessions to improve user knowledge and skills.
Qualifications and Skills:
Educational Background
- Bachelor’s degree in Information Technology, Computer Science, or related field.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are highly desirable.
Technical Skills
- Strong proficiency in Windows and macOS operating systems.
- Experience with Microsoft Office Suite and other commonly used software applications.
- Knowledge of networking principles and basic network troubleshooting.
- Familiarity with helpdesk and ticketing systems.
Soft Skills
- Excellent communication and interpersonal abilities.
- Strong attention to detail and problem-solving skills.
- Ability to work independently and as part of a team.
- Customer-focused approach with a dedication to providing exceptional service.
Experience:
- Minimum 2 years of experience in a technical support or IT helpdesk role.
- Experience in customer-facing roles is highly desirable.
- Proven ability to diagnose and resolve technical issues effectively.
Work Environment:
- Mobile role within the UK with frequent overnight stays.
- Occasional after-hours or weekend work may be required to address critical issues or perform maintenance.
- Fast-paced environment requiring quick thinking and adaptability.
If you are a tech-savvy professional who thrives in a dynamic, mobile work environment and enjoys solving technical challenges while training others, we would love to hear from you!