Job Introduction
Job Purpose
The Duty Manager is responsible for the day-to-day operation of catering services within a busy visitor attraction. This role ensures excellent customer service, efficient
Key Responsibilities
Operational Management
• Oversee the daily running of catering outlets including cafés, kiosks, mobile outlets or hospitality areas.
• Ensure smooth service during peak visitor periods and events.
• Open and close catering operations according to company procedures.
• Monitor service standards, presentation, and cleanliness across all catering areas.
Team Leadership
• Supervise and support catering staff during shifts.
• Allocate duties and manage staff deployment to meet customer demand.
• Provide coaching, guidance, and on-the-job training to team members.
• Assist with staff briefings and ensure teams are informed about daily visitor numbers, promotions, and operational updates.
Customer Experience
• Deliver exceptional customer service to visitors.
• Handle customer queries, complaints, and feedback professionally.
• Maintain a welcoming environment that enhances the visitor experience.
Financial & Stock Control
• Monitor daily sales and assist with cash handling procedures.
• Support stock ordering, deliveries, and stock rotation.
• Minimise wastage and support cost control targets.
Compliance & Safety
• Ensure full compliance with food safety, allergen management, and health & safety regulations.
• Maintain cleanliness and hygiene standards in line with company policies and legal requirements.
• Ensure all team members follow safe working practices.
Visitor Attraction Environment
• Work collaboratively with the attraction’s operations team to support visitor flow and special events.
• Adapt catering operations to meet seasonal demand and visitor trends.
• Represent the catering brand positively within the attraction.
Skills & Experience
Essential
• Experience in a supervisory or duty manager role within hospitality or catering.
• Strong customer service skills in a high-volume environment.
• Ability to lead and motivate a team during busy service periods.
• Good understanding of food safety and hygiene standards.
• Excellent communication and organisational skills.
Desirable
• Experience in contract catering or visitor attraction catering.
• Knowledge of EPOS systems and cash handling procedures.
• Food Safety Level 2 or Level 3 qualification.
Personal Attributes
• Positive and proactive attitude.
• Strong leadership and problem-solving skills.
• Ability to remain calm under pressure.
• Flexible and adaptable to changing visitor demands.
• Passion for hospitality and delivering memorable guest experiences.
Working Hours
• Flexible shift patterns including weekends, evenings, bank holidays, and peak tourist seasons.
Job Reference: com/1703/47611001/52796398/BU #Gather and Gather
CH&CO, a part of Compass Group UK&I, is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!