Please Note: The application deadline for this job has now passed.
Job Introduction
We are seeking to appoint an Events Manager to join our team at Tottenham Hotspur Football Club .
This is an exceptional opportunity for an individual who is passionate about the guest, the food and the service.
More about the role:
- Leads and supports in the delivery of first class match day and event day hospitality services
- Supports with the delivery and co-ordination of Conference and Events
- Leads a team of variable event staff across our premium portfolio, ranging from lounge bars, boxes, loges and restaurants
- Delivers and maintains HSE within the department and leads by example
- Review performance and service delivery event by event
- Both customer and client expectations are exceeded
- Demonstrate full alignment with the Levy UK and client vision and values
- Liaising with culinary and marketing specialists to maximise match day occupancy food and drink sales
- Liaison with 3rd party suppliers and contractors to support excellence in customer service delivery and product knowledge
- Continually aware of the customer journey, service pinch points, logistical challenges and opportunities to observe, support, capture and act on client and customer feedback continually.
Who you are:
- Min 2 years’ experience within a quality restaurants, venues or luxury brand
- Experience in a multisite outlet, stadium environment desirable but not essential
- Personal circumstances must allow working flexible hours to align with event activity across a 365 operation
- Demonstrates excellent leadership qualities
- Strong organisation and effective communication skills
- Commercial awareness – sees beyond the obvious and is resourceful in seizing opportunities and solving problems
- Credible, champions and grows guest and client relationships
- Effective team player, with a “can-do” attitude
- Energetic and fast operator
- Knowledgeable and keeps up-to-date with current food and dining concepts
- Assertive, calm and passionate works well under pressure
- Motivated by a desire and passion for quality and excellence in service delivery and the guest journey.