Job Introduction
Event Planner - Cardiff FC, Cardiff | Full-Time / Permanent
£28083 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.
We're looking for...
We’re looking for an organised, customer-focused Event Planner to join the team at Cardiff City FC, helping bring a wide range of events to life at the stadium. The role sits at the heart of the booking journey, acting as the link between sales, customers and operations to make sure every event is planned and delivered seamlessly. You’ll manage confirmed bookings, show-rounds, short-lead events and internal Club bookings, while also looking for opportunities to upsell and maximise revenue. We’re looking for someone who is naturally organised, great with customers, commercially aware and enjoys juggling lots of moving parts in a fast-paced events environment.
We are Levy
We are a visionary venue partner. We design and deliver bespoke guest experiences that prioritise people and the planet.
Trusted by some of the worlds most iconic stadiums, entertainment venues, and major events from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and Excel London we bring experiences to life with passion and precision.
Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities.
We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations.
Event Planner - The Role
- The primary objective of the role is to provide an effective liaison between the entire sales process to the end customer.
- This will be through effective administration and customer service techniques.
- This role is required to support and coordinate all bookings when they have been confirmed by the reactive sales team.
- The role is required to diary manage bookings due to arrive within 14 days, very short lead bookings.
- The role is required to handle all internal bookings from the Club and owner client.
- The role is required to handle fan-based enquiries
- Additional responsibilities for Christmas party nights and private Christmas events, including handling the enquiry and coordinating
- The role will have the responsibility of all venue show-rounds managing the diary to coordinate and communicate across the venue.
- Following the show-rounds the role is required to proactively upsell and exceed customer expectations.
- A further critical purpose is to ensure all billing is correct in the system and that events are duly paid prior to arrival.
- A key activity of the role is to consistently ensure the highest standards of accurate and timely customer, staff and management information is shared.
- To ensure all sales administration is accomplished effectively and accurately in order to provide a seamless handover to the operations team.
- To maximise revenue for the venue through providing outstanding customer service through the development of client, venue and internal relationships.
- To ensure the relevant invoicing and payment process at venue is adhered to accurately.
- Own the BEO process, making sure all event information is accurate, complete and shared with the right teams.
- Work closely with Sales and Operations to ensure a smooth journey from booking through to event delivery.
- Maximise sales opportunities and follow up leads to help achieve venue revenue targets.
- Manage customer enquiries and correspondence, responding quickly and professionally.
- Keep systems and event information accurate and up to date.
- Act as a key point of contact for clients, sponsors and customers, building strong relationships and delivering excellent service.
- Host customer show-rounds, helping to showcase the venue and identify opportunities to secure and upsell business.
- Gather customer feedback and share insights with the wider team to continually improve the guest experience.
- Ensure all events are delivered safely and in line with venue and company standards.
- Build strong knowledge of the venue’s facilities, products and services so you can confidently advise customers.
- Support the wider team when needed and contribute to a positive, collaborative working environment.
- Take part in relevant training, meetings and continuous improvement initiatives.
- Where required, manage client online booking tools and work closely with Operations to manage client accounts and bookings.
What we're looking for
- Confident and ability to be a team player.
- Assertive, calm and works well under pressure.
- Passionate about sales and operations.
- Ability to multi task, think fast and to deliver solutions to customer requirements.
- Diplomatic and discreet.
- Creative in thinking and approach.
- Keen attention to detail
- Exceptional communicator
- Can manage customer feedback and confidently manage complaint handling.
- A good sense of humour.
- Industry Awareness.
- Passionate about C&E.
- Experience in venue led sales and operations.
What you'll get in return
- Competitive salary with bonus and full company benefits
- 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
- Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)
- Mental health support: 24/7 Employee Assistance Programme
- Family benefits: Enhanced maternity, paternity, and adoption leave. 2 days? additional leave after returning from maternity leave, day off for your babys first birthday, enhanced family leave
- Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships
- Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products
- Development opportunities: Professional subscriptions, ongoing training and structured career pathways
- Meals on duty included
Why Join Us?
Levy UK & Ireland is part of Compass Group, the worlds largest catering company, and a vibrant leader in hospitality.
We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence.
We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.
Together, we create unforgettable experiences and shape the future of hospitality.
As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.
Job Reference: com/2508/74693002/52829257/SU #Levy UK
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!