Job Introduction
To plan and help manage & deliver all conference and event aspects at IWM London while ensuring an excellent client relationship is maintained and developed. Proactively upselling the facilities, conducting site visits, finalising all event details, and ensuring all events follow the plan in accordance with client requirements and venue Health and Safety, Fire Safety and Security protocols; optimising profitability; improving standards and communications across the company and the venue.
Key Tasks and Responsibilities:
- Plan and assist in delivering events as required, ensuring smooth execution.
- Manage Compass-accredited suppliers (including production companies, florists, and furniture suppliers), handling deliveries, collections, security, pre-rig, and de-rig.
- Ensure event delivery aligns with client requirements and venue protocols.
- Oversee the completion, communication, and review of Site Specific Risk Assessments and Method Statements for both catering and contractors in accordance with IWM London policy.
Measures of Performance:
- Achieve sales budgets and upselling targets.
- Drive repeat business and maintain high customer satisfaction levels.
Essential Experience:
- Extensive event planning and management experience within the UK conference and events industry.
- Proven track record in meeting KPIs and developing business strategies to drive growth.
- Experience in an event planning and management role within the Conference & Events environment.
- Proficient in Delphi, both front and back of house.
Desirable Experience:
- Strong commercial awareness with an understanding of the relationship between sales and profit.
- Experience interfacing with client marketing and operations teams.
Skills & Personal Attributes:
- In-depth knowledge of the Conference & Event (C&E) sales process, revenue management, upselling strategies, market trends, and customer relationship management (CRM).
- Capable of working independently, making confident decisions, and achieving sales targets without supervision.
- Outgoing personality with a passion for social interaction and client engagement.
- Exceptional communication skills—both verbal and written—when interacting with customers, internal colleagues, and at external events or conferences.
- Self-motivated with the ability to maintain focus and demonstrate a thorough approach to work.
- Strong organizational and leadership skills, capable of managing both personal tasks and leading others effectively.
- Proficient in Microsoft Office and database management tools.
- An effective team player within the central sales team, fostering collaboration and trust across departments.
- Ability to inspire trust and confidence through excellent customer service, reliability, and integrity.
- Passionate about events and food, with the ability to act as an excellent ambassador for RA Venues.
- Quick-thinking and solution-oriented, able to deliver customer requirements with diplomacy and discretion.
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive cash rewards every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
About Us
Part of Compass Group UK&I, Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together.Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.
Job Reference: com/1701/99073001/52621068/SU #RA Venues
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!