Please Note: The application deadline for this job has now passed.
Job Introduction
We are currently looking for passionate and dedicated Event Operations Manager to take a lead of our Hospitality team at an exceptional Bristol Museum & Art Gallery. This is an exciting opportunity and would suit someone who enjoys customer service, working in fast paced environment, all at this unique venue where we host a variety of events from Corporate dinners, concerts and banquets to Christmas parties!
Overall purpose of the role:
To take full responsibility and accountability for the planning and execution of client events. To liaise with relevant departments and manage a motivated, trained team with the appropriate skills to ensure budget targets are achieved. To be customer focused and financially astute to achieve company and client objectives.
Key responsibilities:
Client Sales and Marketing -
- Understand and deliver all contractual terms
- Ensure that all costing and plans for events meet budgetary and client requirements.
- Support Sales team with Marketing strategy for unit
- Liaise with the client to ensure the continue a development of the partnership
- Communicate any on site client changes to al management stakeholders
- Communicate regularly with client (as agreed)
- Action plans are completed following client satisfaction surveys
- Always promote the unit and act as a Compass advocate
- Ensure all client events are delivered to the correct standard and look to up sell to increase revenue
- Demonstrates knowledge of events management with a focus on innovation, standards and market awareness.
- Ensure that all direct reports are aware of their
- Responsibilities towards our client requirements.
Consumer Sales and Marketing -
- Take responsibility for the logistical planning and costing of event, including suppliers, staff and 3rd party contractors
- Liaise and actively communicate with key stakeholders to identify requirements and ensure project plan is on target
- Escalate issues to Line Manager and identify solutions
- Identify any additional opportunities and discuss with line manager
- Action plans are completed following consumers satisfaction surveys
- Ensure all customer requirements are delivered in line with the expectation and look to up sell to increase revenue
- Ensure employees consistently demonstrate customer care, selling techniques, merchandising skills and knowledge of current promotions and menus.
- Ensure that labour planning and targets are agreed and met for all events.
Person Specification:
- Results Orientation
- Holding others accountable
- Understanding Customers
- Working together for the business
- Acting Courageously
What we'll give You:
Annual salary of £27,500
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive Wow Points every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
Compass exclusive offers on PerksAtWork
Access to a wide range of training and development programs
Who we are:
As part of Compass, you have the opportunity to work behind the scenes at sports and leisure events, oilrigs and military bases, and in the heart of schools, hospitals, care homes, client offices and boardrooms – some 6,000+ locations across the UK and Ireland.
We do it all and so could you. Apply now and join the family!
We are an equal opportunity employer, we celebrate diversity and are committed to building an inclusive environment for all employees.
Please note that we reserve the right to remove this advert prior to the advertised date, dependent on the level of response received. You are therefore advised to apply at your earliest convenience.