Vacancies

F&B Logistics Assistant Manager - Tottenham Hotspur Stadium

Overview: 

The role will manage the operational Teams to ensure a smooth running of the Food & Beverage Logistics operations. You will be responsible for all the Levy Deliveries at the Tottenham Stadium ensuring consistent and exceptional product quality and impeccable service standards to achieve and exceed your department targets and grow our reputation for celebrated customer experiences. 

Your operation will have several exceptional matchday objectives including Cellar Operation, F&B deliveries and replenishment throughout the event. 
On non-match days your role will oversee F&B deliveries and collections, stock Rotation, Stocktakes. Line Cleaning, condensing storage Locations. Also, to support F&B when required for Go-kart & conference and events. 

You will be Proactive in your approach to instruct and lead your teams to work efficiently and effectively and gain a collaborative approach to ensure all daily deliveries are checked in and stored correctly and paperwork is exceptional.  

A passion for detailed planning, perfection in service delivery, knowledgeable with both food and beverage but eager to share and absorb knowledge. 

This Role rotates with a colleague and both will ensure Service yard Operational hours that alternate the Food & Drinks Room Operation and the Cellar Operations.   

 
Planning;  

Collaboration – Frequent liaison with the Food & Beverage Manager & Head Chefs to agree strategy and direction of travel, for Daily, weekly, Event Objectives and Challenges. 

Structured Approach – Ensure that all activities have a clear purpose and measurable outcomes, with a disciplined and pacy approach to completion, including the review and application of lessons learned. 
You will assist with Humanforce and be accountable for F&B staffing planners and weekly labour. This role is responsible for the co-ordination of major third-party events, ensuring successful worldclass events. 

 
Operations: 

Ownership of the day-to-day delivery of consistent and exceptional product quality and service standards & Storage to achieve and exceed department targets and grow our reputation for celebrated customer experiences.  

Beverage – Drive our guest focus culture through consistently demonstrating an in-depth knowledge and appreciation of hospitality standards and client needs, that is infectious throughout your team. To ensure Cellar maintenance and full stock control of Beverage requirements. Event Day Ready 

Food Deliveries – To ensure Operational hours from 7am on Prep days to ensure receipt of time- critical deliveries. To maintain and promote the Highest Food Standards ensuring recording of data is adhered to. And the receiving of goods is exceptional.  

Innovation – to be open to new ideas and work with key partners and Levy Commercial Team to plan and deliver innovative solutions.  

Environmental – to focus and make change happen regarding sustainability and environmental trends. 

Consistency - Regular monitoring of each department’s documentation are checked and signed off according to Levy and HSE criteria. Along with being pro active to ensure a consistent approach to Staff issues. 

Brand - Operate and further develop consistently high brand standards within your team. 

Communications - Directly liaise your Team to ensure that communication and expectations are clear. Use structured, regular and consistent meetings as a key tool. To have Daily morning and end of shift meetings to establish results and next day focus. 

Guest Focus – Champion the guest focused culture, continually sharing and acting on client and customer feedback.  

Health & Safety – Lead the H&S culture and compliance across the venue, ensure PPE is consistently worn and used where appropriate. 

 
People: 
Sourcing and deployment – to raise any issues to ensure that effective and robust recruitment plans and processes exist to source and deploy large volumes of variable workers per differing event requirements.   

Culture - Work closely with the broader management team to develop and sustain a high level of team energy and engagement, focused on great food and Beverage delivery. 

Review and develop – to Assist F&B Logistics Manager and Conduct regular performance reviews and talent management / succession planning activity, based on agreed and measurable KPI’s.  

Communications - ensure effective team communication flows (in all directions) throughout the venue. 

 
Financial & Business Development: 

Financially accountable - Manage and control labour costs and ensure the Logistics Team exceed their internal partner’s expectations. 

Commerciality - ensure competent levels of commercial understanding and awareness through their teams.  

Product development – to raise awareness of trends or new practices.  

 
Person spec: 

A naturally confident leader, with management experience to inspire large operational teams to deliver results 

Confidently able to manage a mixed portfolio of outlets and business functions.   

Positive and passionate focus on attention to detail when planning and executing the, Goods Receipting, and delivering across the Stadium and also Storage concepts. 

Excellent communication skills – written & Vocal.  

Can effectively switch between being the Manager and a team player according to the situation at hand.   

Structured approach but also demonstrates flexibility and agility 

Calm and resilient. Not deterred by an’ unforeseen challenge’   

Problem solving skills 

Willing to work evenings and weekends as required to the business needs.