Job Introduction
- Ensure statutory compliance across the contract
- To lead and develop a team of managers to provide exceptional service to our clients in line with the contractual SLA’s and KPI’s.
- Manage client and contractual relationships in a commercial manner ensuring compliance and company policies are adhered to.
- Drive support service solutions that exceed customer requirements whilst delivering key financial targets and contract specification
- Review business performance and ensure delivery of key financial targets in line with management and performance reporting.
- Development and management of labour strategy in line with contract specifications
- Delivery of all HSE requirements both legislatively and contractually
- Monitor and measure contractual and internal KPI’s, identify and develop continuous improvements
- Management and development of client relationships / Stakeholder engagement
- Achievement of financial budgets
- Develop and maintain strategy for growth and retention
- Support the sales team to develop financially sound bids and proposals and sign off final agreements
- Prepare and deliver monthly, quarterly and annual client briefing packs on performance
- 3+ years senior management experience in a Facilities Management role
- Experience of managing hard and soft services, inc. contract catering delivery
- Ability to build and develop relationships with senior stakeholders.
- Demonstrable financial acumen
- Have a proven track record of client / customer satisfaction
- Driving License required due to nature of the role
- Non-frontline SIA licence holder (or able to qualify)
Financial wellbeing programme and preferred rates on salary finance products
Aviva Digicare – Free annual healthcare check
Medicash – Discounted health cash plan providing cash back on a range of medical treatments including Dental, Optical and Consultant appointments for you and your family.
Pension scheme and Life Assurance
Employee Assistance Programme
Holiday purchase scheme
Sharebuy Scheme
Recognition awards including Be a Star peer recognition and Long Service Awards
Employee networks created and led by employees for employees
Exclusive Benefits & Wellbeing site (Perks at Work)
Entertainment, Health & Wellbeing and Travel discounts
Shopping discounts – Save up to 15%at high street and online stores by purchasing Shopping Cards
Vodaphone discounts
On-going training & development and career pathways
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive, because diversity is our strength!