Job Introduction
General Manager
The role
Your key responsibilities will include:
- Leading, motivating and developing a team of 30
- Creating a culture centred around high-end hospitality, exceptional food and outstanding service
- Overseeing the catering and hospitality operation across the prep and senior schools, including provision for 70 boarders
- Building a trusted, collaborative and proactive relationship with the client
- Ensuring client hospitality is delivered to an exceptional standard while identifying opportunities to increase revenue
- Taking ownership of commercial performance, including budgets, labour, gross profit, purchasing and operational costs
- Identifying opportunities to grow sales and further develop the operation
- Ensuring contractual requirements are delivered while maintaining high standards of compliance, food safety, health and safety and operational performance
- Developing, coaching and training your team, setting clear objectives and creating a culture of accountability
- Driving continuous improvement across the operation and ensuring an outstanding experience for the client, pupils, boarders and wider school community
What we’re looking for
- Proven experience of managing and developing successful teams
- Single-site operational management experience in a similar role
- A strong track record of leading teams to deliver results
- A foodservice, hospitality or similar operational background
- Experience of growing sales and retaining business
- Strong budget management and/or P&L responsibility
- Excellent communication skills and the confidence to build relationships with senior stakeholders
- Strong commercial awareness and the ability to balance service excellence with financial performance
- Good IT and computer skills
What’s in it for you?
- Contributory pension scheme
- Career development through our Career Pathways and MyLearning programmes
- Quick access for you and your immediate family to a Digital GP, plus wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Food shopping discounts at Tesco, Sainsbury’s, Morrisons and other retailers
- Up to 44% off cinema tickets
- Cash rewards to spend across a wide range of brands
- Free wellness, mindfulness and exercise classes
- Discounts and offers that you can share with friends and family
Why join us?
About Us
Part of Compass Group UK&I, Lodestone House is the leading provider of catering and support services to the education sector. For over a quarter of a century, Lodestone House has been focusing on helping those in education to build strong bodies, sharp minds and lead long healthy lives. Every week, Lodestone House serves millions of nutritious and delicious meals to pupils and students in primary and secondary schools, academies, independent schools, colleges, and universities across the UK.
Lodestone House is committed to safeguarding and promoting the welfare of children and expect all employees to share this commitment. Any offer of employment will be subject to successfully completing pre-employment checks, including an enhanced DBS disclosure and a Children's Barred List check. This post is exempt from the Rehabilitation of Offenders Act 1974 and we ask applicants to declare all previous convictions and cautions in order to assess their suitability to work with children.
Job Reference: com/0511/41311001/52838182/R/SU #LodestoneHouse
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!