Job Introduction
General Manager
70k basic plus bonus
On-going training and development
Perks at work
Newbury Racecourse in Berkshire has year round Racing and is an ideally located venue for Conferences and Events.
Hospitality partner, Levy UK are looking for a fantastic General Manager to come join and lead the amazing team at this iconic UK venue!
Overview:
Newbury is one of the UK's leading racecourses, staging 31 race days a year, including both flat and jumps horse racing. The highest profile races are the Ladbrokes Trophy (formerly the Hennessy Gold Cup) in December and the Al Shaqab Lockinge Stakes in May.
Levy UK&I entered a 10-year joint venture with Newbury racecourse in June 2021. Working in true partnership with our Newbury we will deliver a business that is guest focused, sustainable, exciting, innovative, and profitable.
You are integral to this vision and will be passionate about creating something special.
Role Purpose
To lead and inspire a team of HODS and their own teams to optimise sales, profitability and guest service ,underpinned by a structured approach with appropriate focus on compliance with relevant company polices, standards and employment principles.
Reporting to your BD and through close liaison with our Client partners, you will be directly responsible for the key result areas below (amongst other general responsibilities).
Daily Operations:
Ownership of the day to day delivery of consistent and exceptional product quality and service
standards to achieve and ideally exceed department targets and grow our reputation for celebrated customer experiences
Readiness to trade - Oversee and ensure that all services within remit are ready for operation at specific time and to the agreed standard.
Hospitality – Drive our guest focus culture through consistently demonstrating an in-depth knowledge and appreciation of hospitality standards and client needs, that is infections throughout your team.
Innovation - Close and detailed liaison with our Client, premium area key partners and Levy Commercial Team to plan and deliver innovative solutions
Consistency - Regular monitoring and development of each department to ensure that food quality, presentation, staffing reviews and consistent standards are maintained according to our IPOE culture.
Liaison with Compass procurement, 3rd party suppliers and contractors to underpin effective product quality, service delivery and cost-effective margins.
Monitor and maintain the Health and Safety policy, process and culture across the venue
Brand - Operate and further develop consistently high brand standards within each area
Communications - Directly liaise with client representatives and your Team Managers to ensure that communication and expectations are clear. Use structured, regular and consistent meetings as a key tool.
Guest Focus – Champion the guest focused culture, continually sharing and acting on client and customer feedback
Health & Safety – Lead the H&S culture and compliance across the venue
Who we are:
Levy UK + Ireland is the sports and hospitality sector of Compass Group UK and Ireland. It is the market leader in the provision of legendary food and drink experiences at some of the UK’s most significant sporting, arena, and leisure venues.
Through strong client partnerships, Levy UK + Ireland creates bespoke food concepts, service standards and pioneering design, implementing a guest-first approach and ongoing innovation at each venue. With a company-wide passion for food, Levy UK + Ireland creates menus and food experiences that feature fantastic seasonal dishes, with a strong focus on British ingredients.
As well as providing tailor-made concepts for its clients, Levy UK + Ireland also delivers corporate hospitality, event catering, venue sourcing and support services, through its portfolio of businesses. These include Keith Prowse, Payne and Gunter, and Lime Venue Portfolio.
Website https://levy.co.uk/
LinkedIn Levy UK
Twitter @Levy_UK
Instagram @Levy_UK_ Ireland
Facebook @Levy_UK
Levy UK + Ireland is a sector of Compass Group UK and Ireland which is part of Compass Group Plc, the world's leading foodservice company. We specialise in providing food, vending and related services on our clients' premises. The company operates across the core sectors of Business + Industry, Defence, Offshore + Remote Site, Healthcare, Education, Sports + Leisure and Vending with an established brand portfolio.
Please note that we reserve the right to remove this advert prior to the advertised date, dependent on the level of response received. You are therefore advised to apply at your earliest convenience.
Compass Group UK+I