Job Introduction
You will manage the business at Swansea City Football club both on match days and non match days. Swansea.com Stadium is home to both Swansea City Football Club and Ospreys Rugby Club.
Working in true partnership with our Client, we will deliver a business that is guest focused, sustainable, exciting, innovative, and profitable. You will be integral to this vision and will be passionate about creating something special.
You will lead and inspire a team of HODS and their own teams to optimise sales, profitability and guest service, underpinned by a structured approach with appropriate focus on compliance with relevant company polices, standards and employment principles.
Reporting to your BD and through close liaison with our Client partners, you will be directly responsible for the key result areas.
More about the role:
- Frequent liaison with our client and your BD to agree strategy and direction of travel, developing and monitoring tactical plans to deliver
- strong focus on collaboration with Client, Levy stakeholders and contractors to plan and deliver various capex and innovation projects
- Ownership of the day to day delivery of consistent and exceptional product quality and service standards to achieve and ideally exceed department targets and grow our reputation for celebrated customer experiences
- Drive our guest focus culture through consistently demonstrating an in-depth knowledge and appreciation of hospitality standards and client needs, that is infections throughout your team
- Close and detailed liaison with our Client, premium area key partners and Levy Commercial Team to plan and deliver innovative solutions
- Champion the guest focused culture, continually sharing and acting on client and customer feedback
- Work closely with the management team to develop and sustain a high level of team energy and engagement, focused on great food and hospitality
- Recognise and celebrate success. Ensure consistent and objective salary and bonus arrangements are in place
- Financially accountable for all costs and profitability of the venue, actively working with the Finance Manager to deliver accurate and timely forecasts, budgets and P&L’s
- |Frequent review of performance statistics to identify opportunities for growth/ remedial actions, with tactical plans in place to address
- Liaising with culinary and marketing specialist colleagues to implement continuous product development and drive increased spend per transaction
Who you are:
- A naturally confident leader, with senior management experience to inspire large operational teams to deliver results – min 5 years’ experience at F&B management level (essential)
- Confidently able to manage a mixed portfolio of outlets and business functions
- Likely to be currently working within a stadium/arena environment
- Senior management presence to engage with Client, peers and functional specialists
- Positive and passionate focus on food – a natural flare for hospitality
- Experienced in leading the implementation of projects and change programmes
- Comfortable working within brand guidelines to deliver results
- Excellent communication skills – able to influence all stakeholder levels
- Experience of working with a client group
- Previous P&L accountability and evidence of commercial nous
- Exudes confidence, energy and charisma
- Can effectively switch between being the leader and a team player according to the situation at hand
- Structured approach but also demonstrates flexibility and agility
- Calm and resilient. Not deterred by an 'unforeseen challenge'
- Problem solving skills
- Willing to work evenings and weekends as required
What we'll give:
General Manager
- £50,000 per annum, 40 hours per week
- Compass exclusive offers on PerksAtWork
- Access to a wide range of programs to train and develop you
- Pension contribution
- Private healthcare
- Eyecare vouchers
- Bonus scheme
Who we are:
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive Wow Points every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
Levy UK & Ireland is the sports and hospitality sector of Compass Group UK and Ireland. It is the market leader in the provision of legendary food and drink experiences at some of the UK and Ireland's most significant sporting, arena, and leisure venues. Through strong client partnerships, Levy UK & Ireland creates bespoke food concepts, service standards and pioneering design, implementing a guest-first approach and ongoing innovation at each venue.
Compass Group UK&I is an equal opportunities employer, committed to cultivating diverse and inclusive environments for every employee.