Job Introduction
General Manager – Workplace Dining & Hospitality - Up to £65,000 DOE
We are seeking an experienced and dynamic General Manager to lead the onsite dining and hospitality operations at a prestigious new corporate workplace, serving a community of approximately 1,500 colleagues.
As General Manager, you will take ownership of the operation from launch, establishing exceptional service standards, building a strong team culture and delivering an outstanding experience for colleagues and corporate guests alike.
What you'll be doing:
- Take full accountability for the day-to-day running of all onsite dining and hospitality services, ensuring a safe, efficient and consistently high-quality operation.
- Lead, motivate and develop the full front-of-house and back-of-house teams, creating a positive, inclusive culture focused on engagement, accountability and service excellence.
- Build strong, collaborative relationships with clients and key stakeholders, ensuring expectations are understood and consistently exceeded.
- Manage budgets, labour costs, financial targets and commercial performance, identifying opportunities to improve efficiency and maximise value.
- Set and maintain high standards across food quality, presentation, customer service, hospitality and the overall colleague experience.
- Play a leading role in the successful mobilisation and launch of the operation, ensuring teams, processes and service delivery are fully prepared.
- Ensure all operations meet relevant food safety, health and safety, hygiene and legislative requirements.
- Review operational performance, identify opportunities for innovation and improvement, and implement initiatives that enhance service delivery and customer satisfaction.
You'll be doing as General Manager:
- Proven experience managing a complex catering or hospitality operation, ideally within a contract catering environment.
- Essential experience working within a corporate workplace setting.
- Strong leadership skills, with experience managing and developing large, diverse teams across front and back of house.
- A track record of delivering financial targets, managing budgets and driving commercial performance.
- Excellent client relationship and stakeholder management skills.
- A thorough understanding of food safety, health and safety, and operational compliance.
- Experience supporting or leading a mobilisation, new opening or significant operational transition.
- The ability to balance high-volume food service with polished, professional corporate hospitality.
- A proactive, solutions-focused approach, with the confidence to lead from the front and drive continuous improvement.
This is an exciting opportunity to take ownership of a new workplace dining and hospitality operation from the outset. You will have the opportunity to shape the service proposition, build and develop your team, establish a strong operational culture and make a tangible impact on the daily experience of a large corporate community.
If you are a commercially focused, people-led hospitality professional who thrives in a fast-paced corporate environment, we would love to hear from you.
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Free meals
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive cash rewards every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
About Us
Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together.Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.
Job Reference: com/1410/97901001/52839619/SU #RA Group
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!