Job Introduction
Head of Hospitality
We are seeking an exceptional Head of Hospitality to lead and shape a prestigious, high-profile hospitality operation at one of the world's leading law firms.
This is an exciting opportunity to take overall responsibility for Meetings, Private Dining and Events, bringing these functions together under one coordinated department to deliver a seamless, consistently exceptional hospitality experience.
With mobilisation in 2027, this is a unique opportunity to help shape the future of workplace hospitality, creating a progressive, market-leading operation that sets new standards for the industry.
As Head of Hospitality, you will:
- Take ownership of the complete client and guest journey, ensuring seamless coordination between bookings, planning, culinary, operations and service delivery.
- Establish and champion consistently exceptional standards across all hospitality environments, including meeting rooms, conference spaces, private dining and large-scale events.
- Drive a step-change in service culture, raising expectations around professionalism, presentation, communication, attention to detail and guest experience.
- Oversee the hospitality enquiry, sales and booking process, ensuring effective planning, accurate information, strong communication and appropriate resource allocation.
- Take commercial ownership of the operation, driving revenue opportunities, improving conversion, managing costs and ensuring strong financial performance.
- Work closely with the Account Director and Finance team on budgets, forecasts, financial reporting and commercial improvement plans.
- Maintain a highly visible and hands-on leadership presence, particularly during important client engagements, complex events and high-profile occasions.
- Establish robust operational processes, clear responsibilities and effective communication across all teams, improving consistency, efficiency and accountability.
- Lead continuous improvement and innovation, bringing fresh ideas from the luxury hospitality, hotel and events sectors to enhance the overall proposition.
- Play a leading role in the hospitality transformation associated with mobilisation in 2027, helping shape the operating model, service standards, team structure and guest experience for the new workplace.
We are looking for a credible, commercially astute and highly experienced hospitality leader with a proven track record of delivering exceptional standards within a premium, complex and demanding environment.
As Head of Hospitality, you will bring:
- Significant senior leadership experience within a high-quality hospitality, hotel, events, venue or premium workplace environment.
- A strong understanding of premium food and beverage operations, with the ability to deliver both exceptional fine dining experiences and consistently excellent day-to-day hospitality.
- Proven commercial capability, including budgeting, forecasting, revenue generation, labour management, cost control and financial reporting.
- An engaging, authoritative and visible leadership style, with the ability to inspire teams, set clear expectations and hold people accountable.
- Experience of bringing teams together, improving ways of working and creating a consistent service culture across multiple functions.
- A genuine passion for hospitality and a commitment to delivering memorable experiences through warmth, personality, confidence and professionalism.
- Experience within a prestigious corporate workplace, professional services environment, five-star hotel or luxury venue would be particularly advantageous.
- Experience of a major operational transformation, new building opening or mobilisation would also be beneficial.
Ready to shape the future of workplace hospitality? Join us and take the lead in creating an exceptional, integrated hospitality experience that sets new standards within one of the world's leading organisations.
About Us
Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together.
Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.
Job Reference: com/0411/K64701/52844145/SU #RAGroup
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
!