Job Introduction
Head of Soft FM – Kings College Hospital
Salary: £75,000 + excellent benefits
Location: Kings College Hospital, Denmark Hill, London
Contract: Full-time, Permanent
Lead essential services that power world‑class patient care.
We’re searching for an inspiring operational leader to head Non-Food Services across Portering, Domestic Services, and Logistics at one of the UK’s most complex healthcare environments.
As Head of FM, you’ll shape strategy, elevate service standards, and lead high-performing teams that keep hospital operations safe, efficient, and patient-focused.
What You’ll Do
- Lead & Innovate: Develop a high-performing Non-Food Service Delivery Model across multiple teams.
- Champion Quality: Ensure full compliance with NHS, HSE, and contractual standards, driving excellence in infection control and patient safety.
- Inspire Teams: Build, motivate, and develop multi-disciplinary teams to deliver exceptional service.
- Drive Efficiency: Use data, KPIs, and insights to improve performance and optimise operations.
- Collaborate Widely: Work closely with clinical and operational leaders to align services with hospital priorities.
- Transform Services: Support mobilisation, process redesign, and digital innovation initiatives.
- Deliver Commercial Results: Manage budgets, identify efficiencies, and ensure sustainable service delivery.
What We’re Looking For
A proven operational leader with the credibility and confidence to work in a fast-paced, high-demand healthcare setting.
Essential Experience & Skills:
- 5+ years leading multi-disciplinary teams (cleaning, portering, logistics, or facilities).
- Strong knowledge of NHS or healthcare operational standards.
- Exceptional people leadership and coaching capability.
- Commercially aware with experience delivering within budget.
- Skilled in change management, service transformation, and stakeholder engagement.
- Passionate about service excellence, sustainability, and improving patient experience.
Why Join Us?
A role with real influence over services that directly affect patient safety and wellbeing.
A culture that champions innovation, inclusivity, and continuous improvement.
Clear progression and development opportunities within a large, global organisation.
The chance to lead at scale — and see the impact of your work every single day.
Ready to shape the future of healthcare operations?
If you’re a strategic, people-focused leader who wants their work to truly matter, we’d love to hear from you.
Apply now and help us create safer, smarter, and more sustainable healthcare environments.