Job Introduction
Head of Operations - Brentford Football Club
£46,800 Basic
· 5 out of 7 days per week
· Medicash – Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
· Aviva Digicare – Free annual healthcare check
· Exclusive Benefits & Wellbeing site (Perks at Work)
· Entertainment discounts – up to 55% off cinema tickets
· Health & Wellbeing discounts – Discounts for Nuffield Health (20%) and Pure Gym (10%)
· Travel discounts – Discounts with holiday companies such as TUI and Expedia
· Shopping discounts – Save up to 15% at high street and online stores by purchasing Shopping Cards
· Meals on duty
· Vodaphone discounts
· Pension scheme and Life Assurance
· Employee Assistance Programme
· 23 days + BH’s and additional day off for your birthday
· 2 days additional leave, following return from Maternity leave during first year back
· Competitive and supportive family benefits
· Day off for babies 1st birthday
· Holiday purchase scheme
· On-going training & development and career pathways
· Professional subscriptions paid
· Financial wellbeing programme and preferred rates on salary finance products
ROLE PURPOSE:
As the Head of Operations, it will be your duty to develop and lead a team of onsite managers to provide exceptional service to our clients. Manage client relationships in a commercial manner ensuring compliance and company policies are adhered to. Drive food and beverage service and support service solutions that exceed new and existing customer requirements.
Review business performance and ensure delivery of key financial targets in line with management and performance reporting. Demonstrate commercial value to your direct reports, line manager, and Leadership teams, in line with the One Compass vision, values, and overall business strategy.
NATURE AND SCOPE:
- To lead the Hospitality, Retail and Culinary teams in delivering operational efficiency, planning and presentation of the food and beverage offer to guests on match days and non-match days.
- Leading the teams in ensuring all standards are achieved on non-match days and match days to the required standard
- To support the team in achieving and where possible exceeding the budget. To supervise the day to day setup and prep teams and ensure all areas of the stadium are ready for match days and event days
- Liaising with the General Manager to deliver best practice, to drive, change and constantly deliver the business objectives
- To provide strong leadership whilst delivering and managing the departments of responsibility and working with the Levy UK team to support any technical initiatives launched at the GTech Community Stadium
- To ensure the smooth planning and delivery of a first-class service to the internal customer base and all customers within the venue
KEY RESPONSIBILITIES:
Operations
- To ensure that all company quality standards in every aspect of the operation are adhered to at all times
- To effectively communicate company standards to your team and monitor adherence to these standards. Deliver effective, motivational and informative pre-shift briefings to team members
- To ensure that the opening and closing procedures of the department are adhered to at all times
- To make certain that all on site documentation is completed to the agreed standard and timescale and that an effective system is in place for the filing, storage and retrieval of all documents. This includes but is not limited to H&S sign offs, Duty Manager checklists and other daily departmental sign offs that occur through the business.
- Actively deal with customer comments in a positive manner
- To lead by example and ensure members of the team wear the correct, full and clean uniform whilst on duty
- To respond to the pace of the business; remain productive during busy periods
- To report all maintenance issues and hazards as per the Company Health and Safety Manual.
- To build and maintain relationships with sponsors, contractors, partners, key clientele and suppliers as per the needs of the business
- To actively take the lead on all events and stadium activity with Levy involvement. This includes independently carrying out staffing plans, bespoke orders, attending pre-conferences with the relevant stakeholders and liaising with suppliers directly to tailor an event to the client’s needs and deliver operational excellence.
- To ensure accurate and up to date communication is maintained with the relevant stakeholders in any event operation allocated.
Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world’s largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.
In the UK, we are proud to have a wealth of long-standing partnerships with venues across sport, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London.
We are culinary champions – it’s what we do and it’s what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences.
Focused on ‘doing the right thing’ for our people and the planet, sustainability, wellbeing, diversity and inclusion are at the heart of what we do.
We have a commitment to being Net Zero by 2027, are official partners of the British Paralympic Association, and are proud to pay all our team members at least the Real Living Wage or London Living Wage.
At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered. Our team is a vibrant tapestry of backgrounds, experiences, and perspectives, which enriches our creativity, innovation, and overall success. We are dedicated to providing equal opportunities, promoting fairness, and ensuring that all voices are heard.
We firmly believe that a diverse team leads to innovation and creativity. We welcome candidates from all walks of life and backgrounds to join us in our mission to create a supportive and equitable work environment where everyone has the chance to excel and collaborate.
Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness.