Job Introduction
Head of Operations
£95,000 - £100,000 + Bonus + Benefits
London
Lead the Future of Food in One of the World’s Most Influential Organisations!
Step into a career-defining opportunity within a global tech powerhouse, shaping how billions of people connect, discover, and innovate every day. Behind the scenes sits an equally ambitious food operation: dynamic, high-volume, creative, and constantly evolving.
We are seeking an exceptional, strategic and operational leader to oversee a complex, high-profile contract spanning 9 sites and a team of approximately 250. This is a high-energy, multifaceted environment bringing together hospitality, elevated workplace dining, bespoke catering, events, and pantry services — where creativity, adaptability and exceptional standards are simply the norm!
Main Responsibilities
- Provide strategic and operational leadership across 9 sites, ensuring seamless delivery at scale
- Rapidly develop and execute clear, actionable plans — bringing strategy to life with pace and precision
- Drive innovation across food concepts, responding to frequent bespoke menu requests
- Act as a trusted partner to the client, confidently pivoting in line with evolving direction
- Lead change management initiatives across a complex, fast-moving contract
- Maintain strong financial oversight, ensuring commercial performance and sustainable growth
- Remain calm, decisive, and solutions-focused under pressure
Person Specification
- Proven leadership experience within high-end contract catering, premium restaurants, luxury hospitality, or elevated employee dining is essential
- Strong commercial and financial acumen
- A deep understanding of what exceptional food looks like and how to deliver it at scale
- Agile, adaptable, and comfortable operating in a constantly evolving environment
- Outstanding client relationship and stakeholder management skills
- Confident leading through change with clarity and influence
- Innovative mindset with a passion for quality and creativity
If you’re ready to lead at scale within one of the most progressive organisations in the world, we want to hear from you!
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive cash rewards every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families