Job Introduction
Head of Retail and Logistics – Old Trafford, Manchester United | Full-Time / Permanent
Up to £50,000 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, and more.
We’re looking for an experienced Head of Retail and Logistics to lead both front of house retail and back of house logistics at Manchester United, arguably the world’s most storied football club.
This is a rare opportunity for a leader in stadium retail and event operations to help us drive success at one of the world’s most iconic stadiums, Old Trafford.
As Head of Retail and Logistics you play a key role in ensuring best-in-class service, readiness, and customer experience, ultimately driving F&B operational excellence behind the scenes.
Old Trafford is more than a stadium, it’s a global landmark, and home to Manchester United’s146 year old heritage.
At Levy, we bring experiences to life at some of the world’s most iconic stadiums and venues, and our multi-year agreement with Manchester United is no exception.
At Manchester United, we believe that excellence on the pitch starts with excellence off the pitch. Our team thrives in a high-performance environment, united by a shared passion for success. We aim to elevate the standard of performance through collaboration and continuous growth, creating a space where everyone can contribute their best to our common goals.
Together, we are excited to bring in passionate people who share our joint vision and drive for success.
Head of Retail and Logistics – The role
- Oversees logistics, procurement, and stock control to optimise availability, reduce waste, and ensure compliance
- Drives financial performance, owning P&L, controlling costs, and maximising revenue and spend per head
- Builds and leads high-performing teams, managing recruitment, training, and workforce planning at scale
- Manages client and stakeholder relationships, delivering reporting, innovation, and continuous improvement
- Champions health, safety, compliance, and sustainability across all operations
- Uses data and technology to improve efficiency, forecasting, and operational performance
- Ensures robust event planning, logistics coordination, and emergency preparedness
What we’re looking for
- Proven experience across retail, hospitality and logistics/supply chain – multisite, stadium or event catering environments
- A background in retail and beverage including managing logistics and procurement operations
- Strong commercial acumen with the skills to manage budgets, P&L drivers and deliver financial targets
- An inspiring leader who can motivate and develop large, shift-based teams including casual workers
- Excellent planning and organisational skills with capacity to manage competing priorities across multiple sites and events
- Strong analytical skills - able to interpret COS, VPM, yield and POS data to inform decisions
- Excellent stakeholder/vendor management and negotiation skills
- Sound knowledge of HSE, food safety and licensing requirements
- IT literate; comfortable with inventory and rostering systems and producing management reports.
- Flexible availability to work evenings, weekends and event days; able to travel between venues as required.
What you’ll get in return
- Competitive salary with bonus and full company benefits
- 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
- Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)
- Mental health support: 24/7 Employee Assistance Programme
- Family benefits: Enhanced maternity, paternity, and adoption leave. 2 days’ additional leave after returning from maternity leave, day off for your baby’s first birthday, enhanced family leave
- Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships
- Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products
- Development opportunities: Professional subscriptions, ongoing training and structured career pathways
Why Join Us?
Levy UK & Ireland is part of Compass Group, the world’s largest catering company, and a vibrant leader in hospitality.
We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence.
We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.