Job Introduction

Working within the Office of the CIO and reporting to the Deputy CIO, the Head of Technology Delivery is responsible for defining, owning, implementing and continuously improving the Group Technology Delivery Methodology. The role will establish consistent delivery standards, governance, controls and reporting across the Group Technology portfolio.

The role supports Technology Leadership teams in defining and maintaining strategic roadmaps and translating priorities into clearly structured projects, milestones, deliverables and tasks. It provides oversight of delivery performance, ensuring that risks, issues, dependencies, resources and financial commitments are actively managed.

The Head of Technology Delivery leads the Project Manager and Project Coordinator team, providing line management, professional guidance, career development and capability building. Working across multidisciplinary teams, the role collaborates with Group and Market colleagues at all levels to deliver Compass technology and business initiatives successfully.

As part of the Office of the CIO, the role also owns Group Technology budget tracking and issue resolution, manages the multimillion-pound technology Market recharge process, and leads service delivery improvement. This includes establishing and maintaining a defined Technology Service Catalogue to increase service transparency, improve performance and enhance the customer journey.

Delivery Methodology & Governance

• Define, implement and continuously improve the Group Technology Delivery Methodology.
• Establish delivery standards, governance frameworks, controls, artefacts and reporting requirements.
• Drive consistent application of appropriate Agile, Waterfall and hybrid approaches across technology programmes, projects and change initiatives.
• Embed effective project governance, quality assurance, risk, issue and dependency management.
• Ensure lessons learned and continuous improvement are incorporated into delivery standards.

Technology Portfolio Planning

• Support Technology Leadership teams in defining and maintaining strategic technology roadmaps.
• Translate priorities into initiatives with clear scope, objectives, benefits, milestones, deliverables, tasks, dependencies and ownership.
• Maintain an integrated view of the technology portfolio and associated demand and resource requirements.
• Facilitate prioritisation and sequencing to align delivery with Group Technology strategy and business objectives.

Programme & Project Delivery Leadership

• Provide leadership and oversight across the technology change portfolio.
• Track delivery performance, milestones, risks, issues and cross-project dependencies.
• Drive proactive escalation, intervention and resolution where delivery is at risk.
• Work collaboratively with architecture, engineering, cyber security, infrastructure, service management and business teams to deliver agreed outcomes.
• Ensure projects transition effectively into business as usual with clear ownership and acceptance.

People Leadership

• Lead, coach and develop the Project Manager and Project Coordinator team.
• Provide line management, objective setting, performance management, mentoring and career development.
• Establish clear professional standards and build delivery capability across the function.
• Create a culture of accountability, collaboration, continuous improvement and delivery excellence.
• Support workforce planning, succession planning and the effective use of internal and partner resources.

Stakeholder Management

• Act as a trusted delivery and portfolio adviser to the Deputy CIO and wider Office of the CIO.
• Provide clear insight into delivery progress, portfolio performance, financial position, risks, dependencies and decisions required.
• Build strong relationships with Group and Market colleagues at all levels, including Technology, Finance, Procurement and business functions.
• Facilitate effective communication between technology teams, sponsors and business stakeholders.
• Provide concise, decision-focused reporting to leadership teams and governance forums.

Financial Management & Market Recharge

• Own Group Technology portfolio budget tracking, governance and issue resolution.
• Monitor actual and forecast expenditure against approved budgets, identifying and resolving variances.
• Support investment governance, business case development and benefits realisation tracking.
• Own and implement the multimillion-pound technology Market recharge process, ensuring transparent, accurate and timely allocation, tracking and resolution.
• Partner with Finance and Market stakeholders to maintain confidence in recharge data, assumptions and outcomes.

Service Delivery Improvement

• Own and drive service delivery improvement across Group Technology.
• Establish, maintain and promote a clearly defined Technology Service Catalogue.
• Improve service transparency, ownership, performance and customer engagement.
• Work with service owners to identify, prioritise and deliver measurable improvement initiatives.
• Enhance the end-to-end customer journey through continual service optimisation and effective transition of change into service.

Essential

• Significant experience leading technology project, programme or portfolio delivery within a large, complex organisation.
• Proven experience defining and implementing delivery methodologies, governance frameworks and portfolio controls.
• Strong portfolio, programme and project management expertise, with experience of multidisciplinary and multinational delivery.
• Experience leading Project Managers and Project Coordinators, including line management, coaching and career development.
• Demonstrable technology financial management experience, including budget tracking, forecasting, issue resolution and cost governance.
• Experience working across Group and Market or business-unit structures, influencing stakeholders at all levels.
• Excellent communication, analytical, problem-solving and decision-making skills.
• Experience delivering organisational change, service improvement and measurable business outcomes.

Desirable

• Experience managing technology recharge or cost-allocation processes.
• Experience establishing or managing a technology service catalogue and service improvement programme.
• Experience with portfolio and delivery tooling such as Microsoft Azure DevOps, Atlassian Jira or Microsoft Project.
• Commercial and supplier-management experience within a partner-enabled delivery model.

• Degree in Information Technology, Business, Project Management or a related discipline, or equivalent professional experience.
• Relevant project, programme or portfolio delivery certification, such as PRINCE2 Practitioner, PMP, APM PMQ or MSP.
• Relevant service management certification, such as ITIL Foundation or higher, is desirable.
• Agile delivery certification, such as Scrum Master or SAFe, is desirable.

• Consistent adoption of the Group Technology Delivery Methodology and agreed governance standards.
• Improved delivery predictability, milestone achievement, reporting quality and timely issue resolution.
• Successful delivery of strategic technology and business initiatives within agreed scope, schedule and budget.
• Accurate, transparent management of Group Technology budgets and the Market recharge process.
• Measurable improvements in service performance, service catalogue maturity and customer experience.
• High stakeholder confidence in portfolio information, governance and decision support.
• Strong engagement, retention, capability and career development across the Project Manager and Project Coordinator team.
• Clear transition of delivered outcomes into business as usual, with ownership and benefits tracking in place.