Job Introduction
We're currently recruiting a dedicated Helpdesk Operator to help ensure the smooth running of the operations in Healthcare on a full time basis, contracted to 37.5 hours per week.
As a Helpdesk Operator, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
More about the role:
- Receiving and assisting callers with their requests and or complaint in an appropriate and professional manner consistent with their needs and which reflects the high standard of care and commitment provided by the Trust.
- Receiving and recording details of requests and/or complaints, checking information and providing the caller with a task ID and response time.
- Contact service providers. Allocate tasks to nominated officer, giving clear, concise and timely information.
- Update and maintain the Helpdesk database, ensuring all details relating to each task is clear and concise, updates are recorded, and records are closed once tasks have been completed.
- Maintain communications with service providers to ensure tasks can be tracked, and enquiries regarding progress can be dealt with efficiently.
- As part of the facilities team assist with the monitoring of tasks to ensure they are completed in line with Service Level specifications.
- As part of a Team ensuring that a safe working environment is maintained, keeping work areas clean and tidy, reporting faulty equipment, and completing incident reports where required.
- Participate in on going training and development in conjunction with the departmental Manager and Supervisor.
- To provide a comprehensive helpdesk service to the Trust, Skanska, Medirest and HCP.
- To carry out duties in line with departmental, Medirest, and Trusts Policies and Procedures.
- As part of a team ensures relevant information is shared, provide advice and assistance to team members
Who you are:
- Previous experience in this role/similar position is essential
- Excellent telephone manner, with the ability to communicate effectively and maintain a high level of confidentiality
- Exceptional organisation skills with the ability to prioritise to meet deadlines.
- Intermediate knowledge of Microsoft systems to include Word, Excel, PowerPoint, Outlook and the Internet
- Able to work under pressure, individually and as part of a team with a flexible approach to meet the needs of the business.
- Confident working in a hospital environment and aware at times you will come in contact with patients that are particularly unwell or showing signs of distress.
- This position is subject to a Disclosure & Barring Service check; costs met by the employer.
What we'll give:
Helpdesk Operator
- £9.65 per hour, 37.5 hours per week
- Working Nights with shifts according to rota
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Regular emails filled with the best discounts and savings available
- Receive Wow Points every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
- Contributory pension scheme
- Grow your career with our Career Pathways programme
- Compass exclusive offers on PerksAtWork
Who we are:
As part of Compass, you have the opportunity to work behind the scenes at sports and leisure events, oilrigs and military bases, and in the heart of schools, hospitals, care homes, client offices and boardrooms – some 6,000+ locations across the UK and Ireland.
We do it all and so could you. Apply now and join the family!
We are an equal opportunity employer, we celebrate diversity and are committed to building an inclusive environment for all employees.
Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.
Please note that we reserve the right to remove this advert prior to the advertised date, dependent on the level of response received. You are therefore advised to apply at your earliest convenience.