Job Introduction
Do you pride yourself in having impeccable phone etiquette? Are you able remain professional within a high pressurised environment? Are you able to use your own initiative, efficiently within challenging situations? If so, we have the perfect role for you!
A new opportunity has arisen as a Switchboard Operator to join our Medirest family within our busy healthcare setting. We are looking for new members to join our highly dedicated team, delivering outstanding service for all patients and visitors.
More about the role:
- Sort and dispatch calls and e-mails to the relevant department accurately within a timely manner
- Update and amend information when changes occur
- Ability to record accurate times and dates of all untoward incidents and complaints requiring Switchboard involvement.
- Resolve stakeholder queries competently and enthusiastically to represent our organisation in a professional light
Who you are:
- Previous experience in this role/similar position is essential
- Excellent telephone manner, with the ability to communicate effectively and maintain a high level of confidentiality
- Exceptional organisation skills with the ability to prioritise to meet deadlines.
- Intermediate knowledge of Microsoft systems to include Word, Excel, PowerPoint, Outlook and the Internet
- Able to work under pressure, individually and as part of a team with a flexible approach to meet the needs of the business.
- Confident working in a hospital environment and aware at times you will come in contact with patients that are particularly unwell or showing signs of distress.
- This position is subject to a Disclosure & Barring Service check; costs met by the employer.
What we'll give:
Switchboard Operator
- £9.65 per hour, 37.5 hours per week
- 5 / 7 Days per week, covering various shifts between 07.00 - 23.00
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Regular emails filled with the best discounts and savings available
- Receive Wow Points every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
- Contributory pension scheme
- Grow your career with our Career Pathways programme
- Compass exclusive offers on PerksAtWork
Who we are:
Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.
Job Reference: com/1208/93129004/52507108/MED
Compass Group UK&I is an equal opportunities employer, committed to cultivating diverse and inclusive environments for every employee.