Job Introduction
Are you calm under pressure, confident on the phone, and great with people? We are looking for a dedicated and efficient Helpdesk/Switchboard Operator to join our fast-paced communications team. You’ll be the crucial first point of contact for internal and external callers and play a key role
What You’ll Do
Operate a computer-based Switchboard system
Handle All calls and requests
Monitor and respond to alarms, including fire, trauma, and security alerts
Maintain clear and accurate records
Support with clerical / admin duties
Work independently responding confidently to emergencies
What You’ll Need
Excellent communication and interpersonal skills
Ability to stay composed in high-pressure situations
Good computer literacy and organisation skills
Willingness to work flexible hours, including nights and weekends
Previous office or switchboard experience
Be adaptable and easily embrace changing priorities
Be a brilliant communicator and easily build relationships
Strive for excellence in an eager and motivated manne
Take initiative and make decisions that are right for our customers
Possess the ability to work under pressure
Demonstrate exceptional timekeeping and reliability
Job Reference: com/2901/61399006/52306844/R/STC #LI-DNP #Medirest
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
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