Job Introduction
At Vacherin we celebrate diversity and embrace individuality. We genuinely like the people we work with, and love coming together to reset, refresh and have fun. We empower our people through togetherness, we give them the chance to shine and unlock their potential, and they fuel our strength and growth.
Are you passionate about food, drink and service, want to be part of an award-winning hospitality team- and still make it home for dinner? We are looking for an Hospitality Assistant to join our team in London.
Your key responsibilities will include:
- Deliver high-quality hospitality service to designated meeting rooms, boardrooms, and client areas
- Set up rooms for meetings and events, including food, beverages, tableware, and equipment in line with service standards
- Provide timely delivery and replenishment of food and drinks during meetings and events
- Ensure presentation standards are consistently met, with attention to detail and cleanliness
- Clear and clean meeting rooms promptly after use, ensuring spaces are reset and ready for future bookings
- Maintain high levels of customer service, ensuring client satisfaction at all times
- Engage professionally with clients, responding to requests and resolving issues efficiently
- Follow food safety, hygiene, health & safety, and company procedures at all times
- Support with stock control, replenishment, and reporting of shortages or issues
- Work collaboratively with catering, kitchen, and on-site teams to ensure smooth service delivery
- Adhere to service schedules and respond flexibly to changing client requirements
Our ideal Hospitality Assistant will:
- Previous experience in hospitality, catering, or customer service (contract catering experience desirable)
- Friendly, professional, and client-focused with a strong service mindset
- Reliable, punctual, and well-presented
- Excellent attention to detail and pride in delivering high standards
- Able to work independently and as part of a team
- Comfortable working in a fast-paced, client-facing environment
- Strong communication and interpersonal skills
- Ability to follow procedures and maintain food safety and hygiene standards
- Flexible and adaptable to meet business and client needs
- Willing to learn and develop within a contract catering environment
What's in it for you?
Working with Vacherin has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.
- Personal Development and Training opportunities
- Life assurance scheme
- Pension scheme
- Holiday allowance
- A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
- Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
- Family friendly support
- A holiday purchase scheme
- Regular social events and communication with our leaders
- Volunteering days
- Recognition schemes and people awards
- Long service awards
- Access to some great high street discount vouchers