Job Introduction
- £34,000 per annum
- Healthcare & Wellbeing – Medicash health benefits (including dental, mental health & optical for you and up to 4 children), free annual health check with Aviva Digicare, discounts at Nuffield Health & Pure Gym, and access to our Employee Assistance Programme.
- Exclusive Perks & Discounts – Save on entertainment (up to 55% off cinema tickets), shopping (up to 15% off), Vodafone plans, and travel with top providers such as TUI & Expedia.
- Workplace Benefits – Meals on duty, pension scheme, life assurance, and professional subscriptions paid.
- Leave & Family Support – 23 days + bank holidays, your birthday off, extra leave after maternity return, a day off for your baby’s 1st birthday, and a holiday purchase scheme.
- Career & Financial Support – Ongoing training & development, career pathways, financial wellbeing programme, and preferred rates on salary finance products.
This role plays a key part in delivering exceptional hospitality experiences, supporting catering operations across matchday lounges and overseeing the planning and execution of Conference & Events (C&E) on non-matchdays.
With a strong focus on quality, attention to detail, and customer satisfaction, you will ensure seamless service that exceeds guest expectations. A deep understanding of both food and beverage is essential, along with a passion for sharing and expanding knowledge.
This is more than just a job—it’s an opportunity to create something extraordinary. Do you dare to take it to the next level?
Matchday & Event Planning: Collaborate with the Head of Hospitality to plan and deliver matchday operations and C&E (Conferences & Events) business on non-matchdays.
Event & Hospitality Management: Oversee and manage all allocated C&E events and matchday hospitality lounges, ensuring smooth operations, team coordination, and high service standards.
Operational Execution & Compliance: Ensure all relevant operational paperwork, including P&L accounts, RTS, POS requirements, and UBEYA, is accurately completed for each event.
Team Leadership & Training: Lead and manage a team of up to 10 staff across various roles, fostering a strong service culture while ensuring training and development opportunities are in place.
Guest Experience & Customer Focus: Champion a guest-focused approach by ensuring hospitality standards meet and exceed client expectations while gathering and acting on customer feedback.
Health & Safety Compliance: Maintain and monitor all health and safety policies and procedures, ensuring compliance across all C&E events and matchday operations.
Innovation & Market Research: Support the development of hospitality and event offerings by researching food trends, conducting competitor analysis, and mapping customer journeys.
Financial & Profit Protection: Assist in managing event budgets and P&L statements while implementing strong profit protection measures, including stock control and billing procedures.
- Proven experience in events, ideally within a luxury hotel or venue, with a focus on Conference and Events (C&E) operations.
- Experience in hotels, stadiums, or event catering environments is highly desirable.
- Availability to work flexible hours to accommodate stadia activity and event schedules.
- Strong leadership abilities with excellent communication skills and proven experience in managing and motivating multiple team members.
- A natural passion for food and hospitality, with a keen focus on delivering exceptional guest experiences.
- Exceptional organizational skills with a strong commercial awareness; proactive in identifying opportunities and solving problems.
- Ability to build, maintain, and strengthen guest and client relationships, acting as a credible ambassador for the business.
- Hands-on management style with a commitment to maintaining high standards and quality across all aspects of service.
- A positive, proactive team player with a “can-do” attitude.
- Assertive and calm, able to thrive under pressure and manage competing priorities effectively.
- A genuine passion for quality and service excellence, always striving to enhance the overall guest experience.
At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered.
Our team is a vibrant tapestry of backgrounds, experiences, and perspectives, which enriches our creativity, innovation, and overall success. We are dedicated to providing equal opportunities, promoting fairness, and ensuring that all voices are heard.
We firmly believe that a diverse team leads to innovation and creativity. We welcome candidates from all walks of life and backgrounds to join us in our mission to create a supportive and equitable work environment where everyone has the chance to excel and collaborate.
Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness.