Job Introduction
Hospitality & Events Operations Manager - Harwell Campus, Didcot
5 days over 7 (Monday–Saturday)
£40,000 per annum
About the Role
Eurest are looking for an experienced and energetic Hospitality & Events Operations Manager to lead and develop the hospitality offer at Harwell Campus, one of the UK’s most exciting science and innovation hubs.
This role has specific accountability for DiSH – the campus street food market, as well as campus events and delivered catering. You will ensure every hospitality experience is operationally excellent, commercially successful and aligned with the expectations of a world-class campus environment.
Key Responsibilities
Hospitality & Events Operations
Lead the day-to-day operation of DiSH, ensuring a vibrant, safe and commercially successful street food environment.
Oversee the planning and delivery of campus events, pop-ups, activations and private hospitality.
Manage delivered catering from enquiry through to execution, ensuring seamless service and consistent quality.
Act as the senior operational point of contact for hospitality activity during peak trading periods and events.
Commercial & Financial Performance
Deliver agreed sales, margin and contribution targets across DiSH and events.
Maximise revenue through effective scheduling, space utilisation, offer development and upselling.
Monitor costs, labour deployment and stock controls.
Support forecasting, reporting and commercial insight.
Team Leadership & Capability
Lead, motivate and develop hospitality and events teams.
Ensure effective rota planning aligned to trading patterns and events.
Foster a strong service culture focused on ownership, pace and accountability.
Client & Stakeholder Management
Build strong working relationships with campus stakeholders and event organisers.
Represent the hospitality operation professionally at meetings and events.
Respond proactively to feedback and drive continuous improvement.
Standards, Compliance & Brand
Ensure full compliance with health & safety, food safety and licensing standards.
Maintain brand standards across DiSH, events and delivered catering.
Support audits, inspections and internal reviews.
Key Skills & Experience
Essential
Proven experience in hospitality, events or multi-offer food operations
Strong operational and commercial understanding
Experience leading teams in fast-paced environments
Excellent stakeholder management and communication skills
Flexibility to work evenings and weekends when required
Desirable
Experience in street food or multi-vendor environments
Background in contract catering or campus hospitality
Experience delivering large-scale events
Strong Microsoft Office skills
If you thrive in a fast-paced hospitality environment and enjoy creating memorable experiences while delivering strong commercial results, we would love to hear from you.
About Us
We connect workplaces to mindful, flavourful & planet-positive catering
At Eurest, we are the experts in workplace catering, operating in over 700 workspaces every day. We know that fuelling employees throughout the day can help to sharpen their thinking, nourish their bodies and minds and ultimately, motivate them to perform at their best. Our workplace food experiences are driven by our promise to live more sustainably and responsibly, working towards our goal of net zero by 2030.
We're people-powered at Eurest