Vacancies

Hospitality Manager- Birmingham City FC

Job Introduction

Birmingham City Football Club | Levy UK & Ireland

Be Part of a Club on the Rise

Levy UK & Ireland, the market-leading hospitality partner behind some of the UK's most prestigious sports and entertainment venues, is proud to deliver exceptional hospitality experiences at Birmingham City Football Club.

This is a particularly exciting time to join the Club. Birmingham City is undergoing a major transformation both on and off the pitch, with significant investment, ambitious plans for future growth, and a renewed vision for becoming one of the most progressive football clubs in the country. As matchday attendance continues to grow and the Club expands its commercial and hospitality offering, there has never been a better time to play a key role in shaping the guest experience at St Andrew's.

We are now seeking an experienced and passionate Hospitality Manager to lead the delivery of premium hospitality services across matchdays, conferences, private events, and special occasions. This is an opportunity to work at the heart of a dynamic football environment where no two days are the same and where exceptional service makes lasting memories.

The Opportunity

As Hospitality Manager, you will be responsible for planning, coordinating, and delivering world-class hospitality experiences throughout the stadium. From sold-out matchdays to high-profile corporate events, you will lead operational excellence, inspire your team, and ensure every guest enjoys an experience that exceeds expectations.

Working closely with clients, operational teams, chefs, and key stakeholders, you will be instrumental in maintaining Levy's reputation for outstanding food, beverage, and service delivery while contributing to the Club's ambitious growth journey.

Key Responsibilities

Event Planning & Delivery

• Partner with clients, event organisers, and internal stakeholders to understand hospitality requirements and objectives. 
• Develop detailed operational plans that ensure seamless execution of events. 
• Coordinate with catering, facilities, AV, and operational teams to deliver exceptional experiences. 
• Oversee all aspects of hospitality delivery from planning through to post-event evaluation. 

Leadership & Team Development

• Lead, motivate, and inspire hospitality teams including supervisors, front-of-house staff, and casual colleagues. 
• Deliver engaging pre-event briefings that set clear expectations and service standards. 
• Foster a positive, high-performance culture built on teamwork, accountability, and excellence. 
• Support recruitment, training, and ongoing development to build a best-in-class hospitality team. 

Premium Food & Beverage Operations

• Ensure consistently high standards across all food and beverage offerings. 
• Collaborate with culinary teams to deliver innovative menus that meet guest expectations and dietary requirements. 
• Monitor stock management, inventory controls, and waste reduction initiatives. 
• Champion continuous improvements in quality, presentation, and service delivery. 

Guest Experience Excellence

• Create memorable experiences that reflect the prestige of the Club and the Levy brand. 
• Resolve guest concerns professionally and efficiently, ensuring satisfaction at every touchpoint. 
• Tailor service approaches to suit a range of hospitality packages, audiences, and event types. 
• Drive a culture where exceptional customer service is at the heart of everything we do. 

Financial Management

• Manage hospitality budgets covering labour, stock, equipment, and operational expenditure. 
• Monitor financial performance and identify opportunities to improve efficiency and profitability. 
• Produce accurate reporting and support commercial decision-making. 

Health, Safety & Compliance

• Maintain the highest standards of food safety, hygiene, and health & safety compliance. 
• Ensure all venue and company policies are adhered to at all times. 
• Promote a safe working environment for colleagues, guests, and contractors. 

Client & Stakeholder Management

• Act as a key point of contact for clients, suppliers, and event stakeholders. 
• Build strong working relationships that enhance service delivery and long-term partnerships. 
• Ensure client expectations are not only met but consistently exceeded. 

Continuous Improvement

• Conduct post-event reviews to identify successes and opportunities for enhancement. 
• Stay ahead of hospitality trends, emerging technologies, and guest experience innovations. 
• Contribute ideas that elevate the Club's hospitality offering and support business growth. 

About You

Experience

• Proven success within hospitality, events, stadium operations, hotels, or premium venues. 
• Strong experience managing food and beverage operations in a customer-focused environment. 
• Demonstrable experience delivering exceptional service to premium and VIP clientele. 

Leadership

• A natural leader who can inspire, develop, and engage diverse teams. 
• Experience managing, coaching, and developing colleagues to achieve high standards. 
• Confident leading large operational teams within fast-paced environments. 

Customer Focus

• Passionate about creating unforgettable guest experiences. 
• Calm under pressure and skilled at resolving challenges in real time. 
• Committed to delivering service excellence at every opportunity. 

Skills

• Outstanding communication and relationship-building abilities. 
• Excellent organisational, planning, and multitasking skills. 
• Commercially aware with strong budgeting and cost-control experience. 
• Comfortable using hospitality and event management systems. 

Flexibility

• Able to work evenings, weekends, and matchdays as required. 
• Thrives in a fast-paced environment where priorities can change quickly. 

Why Join Us?

• Play a key role in the next chapter of one of English football's most ambitious clubs. 
• Deliver memorable experiences at one of the Midlands' most iconic sporting venues. 
• Join Levy UK & Ireland, a recognised leader in premium hospitality and event experiences. 
• Work alongside passionate colleagues in a collaborative and supportive environment. 
• Access industry-leading training, development, and career progression opportunities through Levy UK & Ireland and the wider Compass Group network. 
• Enjoy a competitive salary and benefits package. 

Ready to Lead from the Front?

If you're an experienced hospitality professional who thrives on delivering exceptional service, inspiring teams, and creating unforgettable experiences, we'd love to hear from you.

Join us at Birmingham City Football Club and help shape the future of hospitality at one of football's most exciting clubs.

At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered.

Our team is a vibrant tapestry of backgrounds, experiences, and perspectives, which enriches our creativity, innovation, and overall success. We are dedicated to providing equal opportunities, promoting fairness, and ensuring that all voices are heard.

We firmly believe that a diverse team leads to innovation and creativity. We welcome candidates from all walks of life and backgrounds to join us in our mission to create a supportive and equitable work environment where everyone has the chance to excel and collaborate.

Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness.

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!