Job Introduction
Overview
Levy UK & Ireland is the premium hospitality partner to some of the most iconic venues in sport and entertainment. At Birmingham City Football Club, Levy delivers exceptional food, drink, and service to create legendary matchday and event experiences.
We are now seeking a passionate and experienced Hospitality Manager to lead the delivery of first-class hospitality at St. Andrew’s Stadium. This role is ideal for someone who thrives in a fast-paced environment, enjoys managing high-profile events, and is committed to providing an outstanding guest experience.
Role Purpose
As Hospitality Manager, you will take ownership of planning, coordinating, and delivering hospitality services across matchdays and non-matchday events. You will lead a dedicated team, ensure premium food and beverage standards, and play a key role in creating memorable experiences for all guests. Your ability to lead from the front, uphold Levy standards, and enhance client satisfaction will be critical to the success of this role.
Key Responsibilities
Event Planning & Coordination
Collaborate with clients, event organisers, and internal teams to define hospitality requirements
Develop comprehensive operational plans to ensure seamless service delivery
Coordinate cross-functionally with catering, AV, and facilities teams to align logistics
Team Leadership
Lead, motivate, and manage hospitality staff including supervisors, servers, and casuals
Conduct pre-event briefings and regular team meetings to share objectives and standards
Support team development through ongoing training and performance feedback
Food & Beverage Service Oversight
Ensure the delivery of high-quality, innovative food and beverage offerings
Work closely with the culinary team to align menus with guest expectations and dietary needs
Oversee inventory control, stock rotation, and minimise waste
Guest Experience
Drive a culture of service excellence and attention to detail
Handle guest feedback promptly and effectively to ensure satisfaction
Tailor the guest experience to suit a variety of events and hospitality tiers
Financial & Budget Management
Manage budgets for hospitality operations including staffing, stock, and equipment
Monitor costs and identify opportunities to maximise profitability
Provide financial reporting and analysis as required
Health & Safety Compliance
Ensure all health & safety and food hygiene standards are maintained
Implement and enforce venue and Levy procedures to create a safe working environment
Technology & Systems
Use hospitality software tools for event planning, staffing, and feedback management
Leverage tech solutions to enhance service delivery and guest engagement
Client & Stakeholder Relationships
Act as the primary hospitality contact for clients, vendors, and partners
Build strong, professional relationships to ensure service continuity and client satisfaction
Continuous Improvement
Lead post-event reviews to capture feedback and implement service enhancements
Stay informed on industry trends and champion innovative ideas
Person Specification
Experience:
Proven experience in a hospitality or event management role within a stadium, hotel, or large venue
Strong background in catering and F&B service delivery for premium clientele
Leadership:
Ability to lead and inspire large, diverse teams
Experience in recruitment, training, and team development
Customer Focus:
Passionate about delivering world-class guest experiences
Confident in handling high-pressure situations and resolving issues on the spot
Skills:
Excellent communication, negotiation, and interpersonal skills
Strong organisation, multitasking, and project management abilities
Financially astute with knowledge of budgets, cost control, and reporting
Flexibility:
Willing to work evenings, weekends, and all matchdays
Adaptable and able to thrive in a dynamic, fast-paced environment
Knowledge:
Up to date with trends in food, beverage, technology, and guest services
Familiarity with hospitality systems and health & safety compliance standards
Why Join Us?
Be part of an iconic football club and contribute to its hospitality legacy
Work with a passionate, supportive, and diverse team
Enjoy a competitive salary and benefits package
Access development and career growth opportunities within Levy UK & Compass Group
Help shape unforgettable experiences at one of Birmingham’s most historic venues
At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered.
Our team is a vibrant tapestry of backgrounds, experiences, and perspectives, which enriches our creativity, innovation, and overall success. We are dedicated to providing equal opportunities, promoting fairness, and ensuring that all voices are heard.
We firmly believe that a diverse team leads to innovation and creativity. We welcome candidates from all walks of life and backgrounds to join us in our mission to create a supportive and equitable work environment where everyone has the chance to excel and collaborate.
Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness.
As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.
Job Reference: com/0906/41945001/52743218/SU #Levy UK
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!