Job Introduction
Act as the main point of contact for all hospitality requests, building strong relationships with clients, stakeholders and front-of-house teams
Oversee the delivery of all meeting room catering, hospitality services and events, ensuring high standards of presentation, quality and timing
Manage high-volume and last-minute requests in a calm, organised manner, working closely with the kitchen team for smooth service
Lead, train and develop the hospitality team, managing rotas in line with business needs and labour budgets
Ensure all team members are fully trained on service standards, allergens and client expectations
Manage hospitality GP, monitor spend and sales, and ensure accurate billing across all services
Control waste, stock and portioning to support financial targets
Plan and coordinate daily operations and larger events, ensuring all details are confirmed and delivered seamlessly
Maintain strong communication with internal teams to ensure alignment across operations
Ensure full compliance with food safety, allergen regulations and company policies
Maintain consistently high standards across all hospitality areas
Identify opportunities to improve service, efficiency and overall client experience
Previous experience in a hospitality or events management role (corporate environment preferred)
Strong client-facing and communication skills
Excellent organisational and time management ability
Strong financial awareness (GP, cost control, reporting)
Ability to work under pressure and manage multiple priorities
High attention to detail and standards
- Life assurance scheme
- Pension scheme
- Holiday allowance
- Private medical eligibility
- Eye care
- A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
- Family friendly support
- Regular social events and communication with our leaders
- A holiday purchase scheme
- Volunteering days
- Professional subscriptions
- Recognition schemes and people awards
- Long service awards
- Access to some great high street discount vouchers