Job Introduction
About Us
Just like M&S, we believe that every customer should enjoy high-quality, freshly baked products and exceptional service every time they visit. Whether they're picking up a morning pastry, fresh bread, or a delicious sweet treat, we want every customer to leave feeling they've been looked after in an unmistakable M&S way.
Healthcare Retail, part of Medirest, is passionate about delivering excellent products, standards and customer service to patients, staff and visitors in over 50 NHS hospitals across the UK. Our portfolio includes a range of high street brand franchises, including Costa Coffee and M&S Simply Food, alongside a selection of our own in-house brands.
About the Role
We're currently recruiting an In-Store Baker Supervisor to join our M&S team on a full-time basis, contracted to 35 hours per week, working variable shifts.
You'll be responsible for leading the bakery operation, ensuring fresh products are prepared and presented to the highest standards, while creating an engaging and supportive environment for your team. You'll play a key role in driving product availability, maintaining food safety standards, and delivering an outstanding customer experience.
What You'll Do
- Supervise and support the bakery team, creating a positive and productive working environment.
- Plan and oversee daily baking schedules to ensure product availability throughout the day.
- Bake, prepare and merchandise a range of fresh bread, pastries and bakery products in line with M&S standards.
- Monitor stock levels, place orders and manage deliveries to minimise waste and maximise availability.
- Ensure all food safety, HACCP, Food Hygiene and Health & Safety procedures are followed at all times.
- Maintain high standards of cleanliness, presentation and product quality within the bakery area.
- Train, coach and develop team members to support performance and succession planning.
- Produce weekly rotas in line with business needs and labour budgets.
- Act as a key holder and support the wider store operation when required.
What We Offer
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package:
- Aviva Digicare - Free annual healthcare check
- Employee Assistance Programme - Mental health support, offering confidential advice and resources to help you navigate personal and professional challenges
- Perks at Work - Access to exclusive benefits and wellbeing resources
- Career training & development opportunities, including Apprenticeships and Career Pathways
- Earn up to £500 when you refer a friend
- Comprehensive pension scheme and life assurance
About You
Our ideal In-Store Baker Supervisor will:
- Have previous bakery experience within a retail, supermarket, hospitality or food production environment.
- Have experience leading or supervising frontline teams.
- Be passionate about delivering high-quality fresh bakery products and excellent customer service.
- Possess strong organisational skills with the ability to plan production and manage stock effectively.
- Have a good understanding of Food Hygiene, HACCP and Health & Safety requirements.
- Be a positive team player with excellent communication skills.
- Be comfortable working in a fast-paced environment while maintaining attention to detail.
Could you bring your passion for fresh bakery products and great customer service to M&S? Apply today. We'd love to hear from you.
Job Reference: com/0211/86087001/52843711/BU #OneRetail
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive because diversity is our strength.